Job Description:

We are a fast-growing innovative company where innovation and excitement are just around the corner. The customer service industry is stronger than ever, and we have experienced a massive increase in demand from our clients for our customer service expertise. As a result, we offer a fantastic Customer Support Representative opportunity with a company that continuously strives to put honesty and integrity before anything else.

As a company, we deeply care about maintaining strong relationships with our clients, so we value those with great ethics, customer service skills, and who care about providing excellent service. If you are looking for the perfect opportunity, an incredible environment, exciting culture, and understand that delivering exceptional customer support is not only our highest priority but an absolute must….Then we want you to join our Customer Support Representative team now!

Responsibilities As A Customer Support Representative:

• Meet and greet customers courteously and professionally, leaving each customer amazed with our commitment to customer service
• Assist sales staff with formulating engaging proposals and completing sales orders
• Crystal clear and concise communication with our customers, sales team, and management staff
• Proactively follow up with consumers on service and sales promotions and check for overall account satisfaction
• Guide and process customer orders and inquiries in a fast-paced environment using world-class technology
• Navigate customer concerns and find the most suitable solution to surpass their expectations and enhance consumer satisfaction
• Provide knowledgeable answers to questions about products, pricing, and availability
• Gain industry expertise by attending client meetings covering; increasing customer engagement, product knowledge, service offerings, sales promotions, sales trajectories, and new product launches

Qualifications We Look For In A Potential New Customer Support Representative:

• Detail-oriented and self-motivation is an absolute must
• Dynamic and outgoing, with an enthusiastic spirit and a zest for people
• Superior punctuality and reliability
• Thrive in a fast-paced environment and are positive, outgoing, and competitive
• Team player and willingness to go above and beyond the status quo
• Flexible, adaptable, and eager to learn and expand industry knowledge
• Prior customer service associate or general public interaction is highly encouraged
• Sales experience or prior knowledge is beneficial but is not necessary

What To Look Forward To As A Customer Support Representative:

• A fun, energetic company
• Incredibles sales incentives and bonuses (the limit is endless)
• Structured training and unmatched leadership program
• Advancement opportunities to executive level roles
• Company vacations
• Holidays closures
• Opportunities to give back to our local community and volunteer

Job Type: Full-time, Part-time

Pay: $21.00 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Remote

• Health insurance