Job Summary

Are you passionate about sustainable and accessible transportation solutions? Do you enjoy helping people? Are you tech-savvy? If so, you might be Veo's next Customer Support Representative.

As Veo's Customer Support Representative, you will have the opportunity to help assist customers use our fleet of dock-less vehicles throughout the United States. Above all, it is your responsibility to retain riders by curating quality customer interactions, ensuring a positive experience for each user. Your success will be measured by your ability to respond to telephone and email inquiries in a timely and empathetic manner, troubleshooting and problem solving to resolve any hardware or software issues facing our customers.

Responsibilities and Duties

• Answer incoming customer calls and emails to solve problems and educate users
• Maintain a high level of professionalism with users and work to establish a positive rapport with every caller
• Update customer information in help desk software during and after each call
• Work with the Customer Support & IT team to stay updated on product knowledge and releases, staying informed of any changes in processes
• Positively impact the company's bottom line by problem-solving and turning frustrated users into repeat users
• Ability to work evenings and weekends

Qualifications and Skills

• 1+ years Customer Service experience in a fast-paced environment
• A creative problem solver and effective communicator
• Cooperative and collaborative working style
• Customer-first mindset
• Zendesk experience preferred

Benefits and Perks

• Competitive hourly rate
• Opportunity to work in a fast-paced, hyper-growth technology company
• Veo credits
• Work from home (telecommute)