Position Overview

Siemens Global Business Services (GBS) is looking for someone to conduct our Customer Demand Management (CDM) activities within the Siemens GBS Purchase to Pay (P2P) Business Line. This business line includes services related to both procurement and accounts payable. CDM supports P2P services cross functionally. This position requires a customer centric person, who pursues service growth opportunities, and supports the service lines to increase their market share.

Our successful candidate demonstrates a strong customer focus and ensures internal and external customers’ needs are being met and exceeded where possible. Our highly collaborative candidate is strongly motivated to proactively engage with colleagues from the different P2P service lines as well as with customers to understand their requirements.

Areas of Responsibility

• Drive sales growth. Monitor and strive for achievement of growth targets.
• Conduct sales plan. Perform analysis on customer data to identify white spots and increase market share.
• Maintain positive relationship with Customers and identify Customer needs / requirements.
• Manage customer interactions and communications. Conduct and support customer meetings and reports.
• Develop relationships with existing and new customers.
• Implement customer engagement initiatives.
• Support proposal and SLA (Service Level Agreements) generation.
• Support measures for Customer Satisfaction improvement. Monitor customer satisfaction.
• Collaborate with cross-functional teams to fulfill customer requirements.
• Identify market trends / shared services trends to stay “best in class”.
• Support innovation process for new products / services offered.

Experience, Skills / Capabilities and Education

• 5 to 7 pus years in comparable business setting. P2P / Sales expertise preferred.
• Analytical data skills to identify areas of improvement for business growth opportunities.
• Shared services expertise preferred.
• Excellent communications and interpersonal skills with all levels of contacts
• Capability to effectively manage deadlines/time, prioritization, in a fast-paced environment.
• Ability to listen, support, and collaborate with other team members.
• BS/BA in related discipline, or advanced degree. Equivalent combination of education and experience will be considered.
• Understanding of Siemens Business structures preferred
• Ability to travel 20 to 40% in the U.S.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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