Job Description

RESPONSIBILITIES:

• Answer customer phone calls, chats, or emails handling a variety of complex account issues.
• Ability to navigate through multiple computer applications with speed and accuracy.
• Provide a high level of customer service and professionalism.
• Will work with one or multiple customer support lines.
• Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service.
• Maintain customer satisfaction ratings based on criteria set forth by the company.
• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

REQUIREMENTS:

• High School Diploma required, some college preferred
• Computer literacy
• Ability to clearly understand and respond appropriately to the issues that customers present
• Ability to demonstrate empathy and prioritize customer’s issue
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
• Desire to continually learn with a focus on solutions
• Uphold company values and respect every customer
• Exude patience and ownership with each customer
• Ability to resolve conflicts and set appropriate expectations with customers
• Ability to determine customer needs and provide appropriate solutions
• Strong writing skills and familiarity with chat/social media
• Ability to train and/or work from home. This requires internet and dedicated space that is noise & distraction free.
• This remote work laptop and headset will be provided.

Job Types: Full-time, Part-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance
• Work from home

Experience level:

• 1 year
• Under 1 year

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote

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