Helpdesk Technician I (Remote) Job at Stefanini, Inc, Remote

OXB3QUEwNVJMbU9MNnVzd0NEZnpmZz09

Job Description

Listed salary ranged may vary based on qualifications, experience, and local market.

  • Provide technical end-user support via telephone, email, or web chat.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Respond to end-user problems based on standard procedures.
  • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.




  • Bachelor's degree or vocational in IT-related courses is a plus.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Excellent in oral and written English communication.
  • Excellent customer service skills.
  • Must consistently meet or exceed required performance criteria.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with ticketing system, a strong advantage.
  • Must be willing to work in different shifts.
  • Fresh graduates are encouraged to apply.

Similar Jobs

Amazon.com Services LLC

Control Systems Lead - Coppell, TX Job at Amazon.com Services LLC

1+ years of Microsoft Office products and applications experience Associate's degree, or 2+ years of professional or military experience Work a flexible schedule/shift/work area, including

Duke University

Grants Manager Job at Duke University

This position will be located within the School of Medicine Shared Research Administration Resource (RASR) Group and will play an active role in working with

Rush University Medical Center

Clinical Research Coordinator Job at Rush University Medical Center

Rush University is home to one of the first medical colleges in the Midwest and one of the nation's top-ranked nursing colleges, as well as graduate programs in

Piedmont Airlines

Unit Manager, Customer Care Job at Piedmont Airlines

We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our

Terry Reilly Health Services

Medical Assistant - Boise 23rd Job at Terry Reilly Health Services

At Terry Reilly we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team. We provide integrated care