Helpdesk Technician I (Remote) job at Stefanini, Inc in Remote

Job Description

Listed salary ranged may vary based on qualifications, experience, and local market.

Provide technical end-user support via telephone, email, or web chat.
Provide restorative or maintenance actions to resolve end-user problems.
Respond to end-user problems based on standard procedures.
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Bachelor's degree or vocational in IT-related courses is a plus.
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
Excellent in oral and written English communication.
Excellent customer service skills.
Must consistently meet or exceed required performance criteria.
Able and willing to take several calls a day when necessary.
Familiarity and good working knowledge in PC hardware and software troubleshooting.
Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
Prior BPO experience in Technical Support is a plus.
Familiarity with ticketing system, a strong advantage.
Must be willing to work in different shifts.
Fresh graduates are encouraged to apply.

Similar Jobs

Alaska Airlines

Employee Relations Manager Job at Alaska Airlines

Alaska Airlines is seeking an Employee Relations Partner (Professional 2) or Senior Employee Relations Partner (Professional 3) to join the Employee Relations

Market Street

Meat Cutter Job at Market Street

Summary: Why Choose Us? It is our mission to serve our guests and support our team members to establish, build and accomplish their career goals! With our leadership program, scholarships

Stop and Shop Supermarket

Deli Clerk Job at Stop and Shop Supermarket

Join our Team. Now Hiring!!! Flexible Schedules Growth Options Tuition ReimbursementStop and shop in Cromwell is currently looking for part time deli clerks. No previous experience necessary.

Tesla

Senior Transport Manager Job at Tesla

As a product manager, your responsibilities will include developing and implementing a dynamic product roadmap that aligns with portfolio plans and drives the

Lockheed Martin

Program Integrator Job at Lockheed Martin

This role serves as the Missile Defense Program. Responsibilities include working as a liaison with the MDA customer to coordinate Technical Instructions across

Helpdesk Technician I (Remote) Job at Stefanini, Inc, Remote

OXB3QUEwNVJMbU9MNnVzd0NEZnpmZz09