The Dental Front Desk Receptionist is responsible for answering, telephone calls; scheduling, rescheduling and canceling of appointments; registering patients; answering patient questions; assisting with referral process and checking insurance eligibility.

This positions is anticipated to begin as a temporary position from May through August with the possibility to become long term. Medical benefit eligible.

Duties and Responsibilities

• Answer all incoming calls and properly route calls via appropriate transfer, message taking, or follow-up and return call, routinely check the queue to monitor number of calls on-hold.
• Relay patient questions, requests and other calls to the appropriate person/department.
• Efficiently and accurately schedule, reschedule and/or cancel medical appointments as requested by the patient and in accordance with AACIs Appointment Scheduling Policy.
• Check insurance and verifies eligibility information.
• Collect payments from patients in accordance with AACIs policies of handling cash.
• Assist with referral process.
• Collect, update and verify all pertinent patient demographic and insurance information.
• Participate in patient education and health promotion activities.
• Participate in quality assurance activities.
• Communicate with VMC clinics, outside specialists offices, and other clinics and hospitals.
• Provide administrative support to the Dental Program Manager.
• Attend and participate in training and meetings as required and assigned.
• Provide information regarding Covered California outreach and enrollment.
• Provide quality customer service to patients and providers.
• Resolve patient inquiries, complaints or concerns regarding their accounts or appointments.
• Communicate with direct supervisor regularly on the status of operations, patient access, medical records, insurance coverage updates and any other related issues.
• Complete other duties and related projects as assigned.

Job Qualifications

• Fluent in Spanish is strongly preferred (reading, writing, translating).
• Experience in a dental healthcare environment is a plus.
• Experience using electronic practice management systems is strongly preferred.
• Demonstrate strong customer service skills.
• Demonstrate understanding of patient services principles.
• Demonstrate working knowledge of community primary care and mental health comparable outpatient clinic operations.
• Strong oral communication skills and effective writing skills.
• Attention to detail and organization.
• Demonstrate working knowledge of HIPAA guidelines.
• Demonstrate basic problem-solving skills and use proper communication channels until the problem is solved.
• Ability to work independently as well as in a team environment.
• Computer skills including proficiency in data entry, internet use and Microsoft office applications.