Director - Casino Operations Job at Hard Rock International (USA), Inc., Las Vegas, NV 89109

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Job Description

Overview:

The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at STACK and California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Tom Colicchio’s Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win ‘America’s Got Talent’ TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 800 slot machines, 80 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at www.mirage.com or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.

Responsibilities:
Responsible for providing direction to Gaming operations for the property. This position will be responsible for leading Gaming management team members in achieving the operational and financial goals of the Gaming division, monitoring the performance, scheduling, and training of the staff and ensuring high customer satisfaction and an exceptional guest experience. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

  • Oversee and provide leadership in the development and monitoring of gaming operations, fiscal budgets, guest service standards and labor optimization to produce both short‐term and long‐term profitability.
  • Maintain complete knowledge of various gaming functions to include table games, slots, race and sports, poker (as applicable), and casino marketing (as applicable) with expert knowledge in at least one of the functions.
  • Collaborate with Corporate gaming leaders to provide input to the property leader with regard to game selection and placement.
  • Maintain the highest standards for gaming regulation compliance and ensure compliance of all staff members; strictly abide by state gaming regulations and report issues of non‐compliance.
  • Oversee implementation of policies, operating procedures, training programs, manuals, directives, work schedules, pricing standards, rules and regulations for all gaming staff, and ensure full compliance.
  • Interview, select, train, supervise, counsel and coach gaming staff for the efficient operation of all gaming functions. Drive employee engagement through coaching, training, and development.
  • Perform other job‐related duties as requested.
Qualifications:
Bachelor's degree in business in business, hospitality leadership or other related field, or equivalent experience.
‐ Four (4) years prior relevant experience.
  • Able to obtain NV Gaming Registration

PREFERRED:
‐ Five (5) years experience in the direction and management of employees.
Additional Details:
  • Strong overall knowledge of casino operations, with expertise knowledge in at least one component: slots, table games, race/sports or casino marketing.
  • Ability to effectively communicate in English, both oral and written forms.
  • Ability to establish credibility and rapport with other leaders both within and outside department.
  • Strong leadership abilities, sound judgment, superior problem solving and decision making skills to effectively manage the department.
  • Effective listening abilities.
  • Excellent organizational, analytical and project management skills, with particular attention to quality and detail.
  • Interpersonal skills to deal effectively with all business contacts.
  • Ability to foster a culture of growth and development, excellent guest service, employee engagement, and overall positive work environment.
  • In‐depth understanding of at least one gaming division component: slots, table games, race/sports, poker room and/or casino marketing.
  • Ability to work varied hours, including weekends and holidays.

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