Job Description

Job Title: Director, Cloud & Infrastructure IT Services; AWS & Azure; Hybrid
Department: I S Infrastructure
Shift: 1st
Specialty: Networking Technologies
Job Number: 2023-1617
Date Posted: 05/15/2023
Position Type: Information Services

Job Qualifications:

Director, Cloud & Infrastructure Services
Rush University Medical Center is one of the country's leading medical centers pushing the boundaries of healthcare services with innovative, compassionate, and accountable team members. Are you ready to challenge and grow your skills, contribute to providing top quality patient care, and enhance your career? Rush is a diverse and inclusive culture, and offers a competitive salary, and a valuable compensation package including health, dental and vision benefits, retirement, health savings accounts, and tuition assistance to invest in your future.
Position Summary
Are you ready to lead a transformative journey in healthcare infrastructure technology? Join Rush University Medical Center as the Director of Cloud and IT Infrastructure, where you will play a pivotal role in building a high-performing team and bringing our vision of unifying our IT infrastructure systems to life!
In this role, you are responsible for overseeing and managing the organization's technology infrastructure and ensuring its smooth and efficient operation. Collaborate closely with the leadership team to develop and implement technology strategies that align with the organization's goals and objectives, and will ensure the availability, reliability, and security of IT systems. Additionally, the Director will be accountable for managing a team of IT professionals and ensuring the delivery of high-quality technical support to all users.
Join Rush University Medical Center, and together, we will shape the future of our infrastructure, revolutionizing patient care and advancing medical advancements. Be at the forefront of healthcare innovation and lead transformative change in our dynamic environment.
The Director of Cloud & Infrastructure Services exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Position Highlights
Your leadership skills will be crucial in building, inspiring, and managing a high-performing team of IT professionals to deliver exceptional technical support to all users.
Lead the optimization of our Cloud infrastructure. Focus on harnessing the power of Azure and AWS, ensuring scalability, security, and cost-effectiveness in our unified system.
Evaluate & optimize our data center operations, implementing efficient processes and enhancing the reliability of our infrastructure. Your expertise will contribute to the seamless functioning and availability of critical systems.
This is a full-time position, offering a hybrid work structure, health benefits, paid time off, a retirement plan with company match, and generous education/tuition reimbursement available to you or a qualifying family member.
Responsibilities:
Define, document, and enforce established network and security policy standards.
Work with vendors on system design upgrades, investigate new technologies and be involved with Information Security and Disaster recovery testing.
Respond to escalated Help Desk ticket requests requiring additional technical support on issues such as system connectivity and related system issues.
Establish a sound and stable networking environment by monitoring performance, troubleshooting network problems and outages, and scheduling upgrades.
Create and add content to a knowledgebase by documenting issues and the causes and fixes for those issues.
Work in conjunction with other IT departments to securely plan, deploy, design, and troubleshoot issues and implement new functions.
Provide system and security architectural and engineering support experience across local, regional, and global areas.
Evaluate new technologies as appropriate and required to help build, maintain, improve, and document as our environment grows.
Manage communication and coordination of resources during outage situations. Guide engineers from different groups to work together to resolve outages and restore business functionality as quickly as possible.
Provide leadership to managers, Architects, and all engineer levels as needed.
Qualifications:
Bachelor's degree.
Experience related to direct responsibility such as server infrastructure, database, UNIX, Linux, Windows, Operating Systems, VMware, Citrix, Networking, LAN/WAN, Firewall, Active Directory, Exchange, Security, Client Computing, Back-up Systems, Data Center Operations, Storage, ITIL Systems, telecommunications/voice, Call center systems, etc.
Demonstrated success in developing and supporting applications deployed in a 24x7 healthcare setting.
Demonstrated success implementing and managing large, complex, enterprise-class solutions.
Demonstrated success using effective communication and interpersonal skills to lead others directly or indirectly.
Proficient in Microsoft Office Suite of products.
Demonstrated success being proactive and innovative.
Prior experience using industry established project management techniques in accomplishing strategic objectives.
Experienced with ITSM functionalities such as change control, CMDB, ticket system.
In depth understanding of disaster recovery, design, implementation, and testing.
Ability and availability to work occasional nights/weekends assignments as necessary Demonstrated ability to work independently and within a team environment to ensure performance, reliability, and security in a dynamic 24-7-365 production network environment.
Some travel in the Chicago land area may be required.
Customer focused attitude.
Excellent communications skills both written and verbal.
Preferred Qualifications:
Bachelor's degree in information technology, Business, or related field.
Diversified background of technical infrastructure experience and demonstrated project management acumen, excellent vendor management skills, a superior, service-oriented approach IT operations.
Ten (10) Infrastructure Engineering experience.
Seven (7) years of experience leading technical teams.
Seven (7) years of experience with infrastructure technology support and implementation.
Experience in managing infrastructure implementation and support in an owned and colo environment.
ITIL foundations.
Cloud experience a plus.
Company Highlights:
Rush is an academic health system comprising Rush University Medical Center, Rush Copley Medical Center and Rush Oak Park Hospital.
For demonstrating leadership in the use of information technology, Rush University Medical Center and Rush Oak Park Hospital have been listed among the most wired hospitals in the nation by Hospitals & Health Networks magazine.
Rush was recently ranked among the top 20 hospitals in the nation by U.S. News & World Report.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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