Dispatcher

Are you an experienced Dispatcher? Are you searching for an extraordinary opportunity with a fun yet growing organization? SRS has been on 5000 Inc's fastest growing private companies since 2013! We're looking for top performers. If you are in the top 10% of your profession, apply here!

In this role, you'll be responsible for dispatching our drivers to job-sites and coordinating many moving parts within one of our largest branches.

Qualifications:

• Experience dispatching in a warehouse setting with deliveries to job sites, preferably in the building products industry.
• High level of familiarity of the area and have the ability to route safely and effectively.
• Intermediate computer skills to enter sales orders and cash transactions into company software.
• Assist warehouse personnel in loading and unloading trucks using forklift a plus.
• Be reliable, safe and a team player.
• High School degree or GED. College courses are a plus.
• Bilingual English and Spanish a plus.
• Embrace the mindset of the “Make Money and Have Fun!” culture.
• Have a valid driver’s license, satisfactory driving record, and reliable transportation to and from work.
• Authorized to work for any employer in the US without sponsorship for any length of time.
• Able to pass criminal and driving background check and a pre-employment drug test

Essential Job Duties and Responsibilities

• Customer Service

• Handles incoming customer complaints in a prompt and courteous manner; owns the problem until resolved, including the direction of delivery and warehouse personnel.
• Provide excellent customer service using professional communication skills.

• Inventory and Management Operations
• Oversee the daily operations of the warehouse to ensure that work orders are pulled in a timely and accurate manner.
• Oversee that orders are loaded and unloaded for the vendor or customer promptly.
• Oversee the dispatching of trucks for timely and accurate delivery of product to worksites.
• Assist or directs warehouse personnel in loading and unloading trucks using forklift.
• Tracks and reports on stock levels using the Agility software/computer system.
• Fleet Maintenance
• Assist the management staff with scheduling inspections on trucks and trailer.
• Assist management staff with scheduling repairs.

Skills/Specialized Knowledge

• Personal/Motivational

• Integrity – Maintains social, ethical, organizational and departmental norms.
• Attention to Detail – accomplishes total tasks, showing concern for all areas, no matter how small.
• Initiative – influences events, self-starts, originates action and goes beyond what is necessarily called for.
• Practical Learning – assimilates and applies new information.
• Tolerance for Stress – performs under pressure.

• Customer Service Orientation

• Customer Awareness – look for opportunities to improve customer service orientation through better understanding and empathy for the customer experience.
• Company Representation - serve as an extension of the Branch Manager when handling customer complaints.
• Can-do Attitude – Take personal responsibility for the successful completion of each task.

• Interpersonal

• Adaptability – maintains effectiveness with varying tasks, responsibilities and people
• Impact – creates a good first impression, commands attention and respect, shows an air of confidence, particularly in a sales or customer service scenario.

• Decision-Making

• Judgment – ability to define problems, collect data, establish facts, and draw valid conclusions.
• Action-Oriented -develops alternative courses of action and makes recommendations based on logical assumptions and factual information.
• Reasoning – able to apply common sense understanding to carry out instructions containing multiple variables that are furnished in written, oral, or diagram form.

• Efficiency

• Able to multi-task and handle requests from multiple sources in an accurate manner
• Has the ability to be self-organized with time and work duties.

Job Location:

Equal Opportunity Employer.

Veteran Friendly Employer. SRS Distribution believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.

Benefits