Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Manages daily requests for content edits, marketing placements and translations delivered through all digital channels, print, consumer and B2B marketing.
• This job is a member of the Global Digital Content within the Global Branding Marketing team.

What you'll do

• Masters our digital brand standards and apply it to all content on aa.com
• Updates all static and functional content that include files within the booking engine, check-in, travel waivers and incident planning in HTML, XML and JSON files
• Supports content on our global sites using automated translation tools
• Collaborates with internal partners to meet the needs of the business
• Creates and maintains marketing placements on the homepage and throughout the site
• Continuously monitors aa.com for outdated content and broken links
• Writes and edits digital content that meets project goals and end user needs for complex efforts
• Champion American’s lexicon, voice and brand standards across all digital channels
• Deploys content from various content management systems
• Participates in an on-call rotation, including weekends and late nights, for publishing alerts resulting from weather delays/cancellations or other operational issues
• Other duties which are consistent with the position

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Information Systems, Technical Communications, Journalism, Communications or English, or equivalent experience / training
• 2 years of working within a CMS and editing / writing concise, web / mobile friendly copy for a major global brand and high traffic / transactional website
• 1 year of experience applying HTML, CSS and JSON fragments using a content management system
• 1 year using and maintaining advanced technologies for content creation and maintenance

Preferred Qualifications- Education & Prior Job Experience

• 5+ years of working within a CMS and editing / writing / translating concise, web / mobile friendly copy
• Experience mentoring and coaching a geographically dispersed team of editors and translators
• Travel industry experience or general knowledge of the airline industry

Skills, Licenses & Certifications

• Knowledge of HTML coding and other technical expertise to troubleshoot and correct issues that affect booking or other actions that may impact customer experience on American's branded sites
• Ability to understand technical jargon and translate into understandable concepts
• Ability to manage multiple streams of work simultaneously
• Flexibility – adapt to change quickly and without hesitation
• Working knowledge of industry standard localization tools
• Working knowledge of content strategy
• All other standard job requirements like the ability to work quickly and efficiently, on a team and individually, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.