THE MARRIOTT CHICAGO NAPERVILLE
POSITION - EVENT MANAGER
OUR STORY
With 424 guest rooms and nearly 25,000 square feet of event space including a Grand Ballroom that can host up to 800 guests, The Marriott Chicago Naperville is a flagship hotel in Naperville, IL, voted one of America’s coolest suburbs. Discover a prestigious hotel providing incomparable service while providing a FUN and collaborative work environment. This is a fantastic opportunity to work alongside of and learn from a seasoned team while growing your career.
BENEFITS
- Competitive compensation package
- Full benefits package, including 401K and paid time off
- Professional development
- Hotel discounts at locations worldwide
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following (other duties may be assigned):
- Represents the hotel to customers in the role of executing negotiated sales agreements
- Negotiation of pricing and terms and conditions of products, labor and services not specifically articulated in negotiated sales agreements.
- Up-sells products and services throughout the event planning process.
- Proactively identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
- Produce and distribute formal hotel communication such as EOs, Resumes, etc. on a regular basis and within agreed upon internal deadlines.
- Attend banquet event order (EO) meetings on a regular schedule and directs operations teams in the execution of EO’s.
- Works closely with the Banquet Manager and Banquet Captains to ensure and maintain levels of service.
- Assist with menu planning and food/beverage costs.
- Monitors use and planning of function space to maximize usage and revenues.
- Communicate guest room, meeting and event logistics to respective departments and team members and delegate tasks where appropriate.
- Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
- Reviews billing with clients and ensures timely collection of all outstanding balances.
- Greets customers at the start of every event. Make proper introduction and hand-off with the Event Operations team for the execution of details.
- Monitor and enforce contractual deadline and obligations.
- Directs customer relationships in a proactive manner relative to payment structure, room block management, food and beverage, incremental and affiliate revenue streams, performance damages and master billing process.
- Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
- Ability to operate independently and with a high degree of autonomy requiring excellent organization, time management skills and self-motivation.
- Participates in customer site inspections and appointments as necessary.
QUALIFICATIONS
- Strong and effective organizational skills.
- Highly developed customer service skills.
- Effective business writing and presentation skills.
- Reliable transportation and ability to make outside sales calls.
- Extensive knowledge of meeting room capacities, banquet set-up, audio-visual, and any other pertinent details as they relate to function room set-up.
EDUCATION AND/OR EXPERIENCE
- Experience in a hotel is preferred with a proven track record of success.
- A degree in Hospitality Management is desirable.
- Marriott operating system experience preferred but not required, such as PMS, CITY and OneYield.
- Working knowledge of Microsoft Office.
- Certified Meeting Planner (CMP) designation a plus, but not required
HOURS
Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, work schedules will vary according to business needs, including some weekends and night shifts.