Hotel Name: Holiday Inn Express & Suites
Job Description
Position Title: Housekeeping Manager
Department: Housekeeping
Accountable To: General Manager
Supervises: Guestroom, Laundry & Facilities Associates
Job Requirements
Education
Experience:
Physical Requirements
Primary Objective of Position
To maximize guest satisfaction by providing neat and clean guestrooms that is in accordance with the standards of the hotel and company through the supervision, direction, and coordination of the guestroom team-members and facilities team-members.
Major Areas of Accountability
1. Meets and exceeds guest expectations by providing service and teamwork
2. Supervises room cleaners in the prompt and efficient housekeeping of guest rooms
3. Prepares maintenance work orders for replacement or repair of furniture, fixtures, etc.
4. Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
5. Coordinates cleaning of guest rooms for proper prioritization of guest request; VIP rooms, check out rooms, expected check-out rooms, etc.
6. Coordinates housekeeping work with related departments such as Front Desk, Engineering
7. Checks floor linen closets daily for cleanliness, adequate supplies and linen
8. Adheres to hotel policies and procedures
9. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
10. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
11. Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate.
12. At all times projects a favorable image of the hotel and company to the public.
13. Assists with any other tasks and projects as needed to complete daily hotel operations to provide and maintain excellent service and teamwork
14. Completes any training requested by GM
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
Shift:
Ability to commute/relocate:
Experience:
Work Location: In person
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