Job Description
Job Summary: The Food Service Worker position is vital to achieving excellent customer service in dining locations. The Food Service Workers are responsible for the line display, cooking food according to recipes, and making a one-on-one connection with the customer.
Essential Tasks and Responsibilities:
- Maintain a clean and neat work station
- Clean and sanitize work areas, equipment, and utensils
- Utilize proper food handling procedures and food safety knowledge
- Take samples of all food items before serving the customers
- Maintain a positive attitude, smile and greet customers as they approach the serving line
- Be polite with customers during the transaction and make sure they are satisfied with their service before helping the next customer
- Maintain daily temperature logs
- Daily use of correct PPE for the task assigned
- Cook and prepare foods according to the recipe
- Responsible for using the correct portion controls when preparing and serving food items
- Must have product knowledge to effectively service the customer and answer questions about the menu items on the line
- Assist co-workers in setting up and breaking down stations as designated by the manager
- Sweep and mop the floors
- Wash worktables, walls, refrigerators, and cutting boards
- Separate and remove waste and place it in the appropriate receptacle
- Transfer supplies and equipment between storage and work areas by hand or by cart
- Understand the proper use of and storage of chemicals used in the location. Be familiar with the chemical MSDS book and its contents.
- Report all injuries immediately to your manager/supervisor
Additional Job Functions:
- Cross-train in other areas as required by your manager
- Work in other areas or departments as needed
- Completion of any task requested by a supervisor or member of the Bridgeman Hospitality management team
Supervisory Responsibilities: No direct supervisory responsibility
Required Qualifications:
- Must be able to effectively communicate and understand directions
- Must be able to understand safety rules, Bridgeman Hospitality Alcohol Regulations, operating and maintenance instructions and procedures
- Must be willing to perform a variety of tasks as assigned
- Great customer service and communication skills
- Ability to work and succeed in a team environment
- Must complete ServSafe Food Handlers certification
- Basic mathematical skills are required. Must be able to add, subtract, multiply and divide
- Previous customer service experience preferred
- Successful completion of the Bridgeman Hospitality Hourly Food Handlers training within the first 30 days of employment
- Must be willing to follow all Bridgeman Hospitality Safety Standards
Desired Qualifications:
- Experience in the food service industry
Work Environment:
- Front-of-house
- Inside kitchen area/dish room and includes interaction with heated equipment, steam, loud noises, chemical products, and other at risk conditions
Equipment Used:
- Oven
- Blender
- Mixer
- Grill
- Steamer
- Calculator
- Cutlery
- Dishwasher
- Chef Knives
- Other Cooking Equipment
- Computer
- Photocopier
- Other equipment as applicable
Lifting Requirements:
MEDIUM: Frequent lifting and / or carrying objects weighing up to 25 pounds. Objects weighing more than 25 pounds require assistance through use of the buddy system.