JOB SUMMARY:

The front desk is responsible for interacting with patients, physicians, office employees, and visitors and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to the physician’s availability, explaining intake forms to patients, processing payments, and answering phone calls.

QUALIFICATIONS/EDUCATION:

• High School Diploma or equivalent required.
• Bi-lingual English/Spanish preferred; must be able to read, write and speak English.
  
• 1 -2 years of related experience in a medical setting preferred.
• Strong people skills.
• Data entry skills.
• Attention to detail.
• Strong organizational skills and ability to multi-task effectively.
• Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.

ABILITIES/SKILLS:

• Basic computer skills to be able to recognize and understand our EMR System.
• Excellent communication, Customer Service, and telephone skills.
• Strong organizational skills and ability to multi-task effectively.
• Must be able to work independently with minimal supervision in a fast-paced environment.
• Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations.
• Must be dependable and conduct him/herself in a professional manner.
• Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties.
• Must be able to follow policies and procedures.

ESSENTIAL DUTIES/ RESPONSIBILITIES:

• Influences patient satisfaction by ensuring patients are greeted upon arrival.
• Properly registered patients in the system with accurate demographic and insurance information.
• Ensure that every patient’s insurance is active.
• Process patient Co-pays.
• Patient’s insurance must be verified prior to the office visit.
• Responsible for scheduling patient appointments in our system and informing patients if referrals or authorization are required for the visit.
• Verify insurance billing address and make sure the correct insurance is chosen in the patient’s chart.
• Confirms patient’s appointments and sends text messages days prior to the visit.
• Answering incoming calls using the assigned telephone script in a professional, courteous and timely manner.
• Assist patients with inquiries or concerns and ensure patients’ expectations are met.
• Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures.
• Assist with sorting faxes.
• Perform any other duties as assigned.