Job Description

Overview: As a Guest Service Representative, you will play a pivotal role in ensuring guest satisfaction from check in, to check out through attentive, personalized service for each guest. You will be focused on optimizing each guest's experience by living out our company purpose of "hospitality from our family to yours".

Responsibilities:

• Perform the functions of the front desk including processing all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

• Set wake up calls in an efficient, warm and friendly manner.

• Answer all incoming phones in three or less rings.

• Create, confirm, and make changes to reservations for guests.

• Review account and charges and payment information with guests during the checkout process.

• Answer inquiries pertaining to hotel amenities and facilities

• Serve as a local area expert offering recommendations or information on local shopping, dining, entertainment, and travel directions.

• Log and resolve all guest comments or complaints to ensure all guests leave our hotels 100% satisfied.

• Complete all required tasks and reports on the shift checklist.

• Maintain the shift pass on log accurately to ensure proper communication between shifts is maintained.

• Complete and log call-backs to guests who have checked in to ensure satisfaction with the room.

• Creates works orders for maintenance using our work order tracking system.

• Maintain the cleanliness and organization of the hotel lobby and front desk area.

Qualifications:

• Excellent verbal and written communication skills.

• Must have proficient computer and keyboard skills.

• Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order

Benefits for full-time associates:

• 2 weeks of vacation pay your first year

• 4 sick days/year

• 2 hours paid volunteer time/month

• Holiday pay

• Medical, dental, and vision insurance plan options

• Short term disability, long term disability, and life insurance plan options

• Discounts on hotel rooms worldwide

• Direct deposit payroll

Employee's room AVAILABLE (if that need it)

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All customer are required to wear a mask the same as employee in common areas

Ability to commute/relocate:

• Frisco, CO 80443: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

• Health insurance

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