Job Description

iHeartMedia Markets

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The audio revolution is here – and iHeart is leading it! From broadcast radio to digital streaming radio to podcasting, audio continues to grow – and iHeart, which reaches 90% of Americans every month, is the #1 audio company in America across every one of those platforms. We’re the home of many of the country’s most popular and trusted on-air personalities and podcast influencers; we build important connections with hundreds of communities across America; we create and produce some of the most popular and well-known branded live music events in America; and we have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting. Only one company in America has the #1 position in everything audio: iHeartMedia.

If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

What We Need:
Assists the Promotions Center of Excellence team with contesting and prize fulfillment.

What You'll Do:
Duties include:
Accurately capture prize winner information and input correctly into PromoSuite, following up with prize winners for any outstanding paperwork
Ensuring prize winners meet the guidelines and qualify as described in each contest’s rules
Shipping prizes to winners and ensuring prize winners receive their prize in a timely manner
Handle incoming calls and/or emails from prize winners and/or listeners
Determine the quickest, most effective ways to answer a prize winner and/or listener question
Troubleshooting common challenges and issues
Escalating queries and concerns as appropriate
Tactfully handle confrontational or stressful interactions
Overall general promotion of our iHeartRadio stations as well as our sponsors.

Requirements:
Must be able to work a minimum of 20 hours/week.
Knowledge of stations’ core demographics.
The ability to work in a team environment.
Must be well organized and detail oriented.
Night & Weekend availability may also be needed.

Work Experience:
1-3 years’ experience in customer service, promotions and marketing

Education:
High school diploma; 4-year college degree preferred (emphasis in Communications, Advertising or Marketing)

Certifications:
N/A

What You'll Need:
What You'll Bring:
Compensation:
Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

$15.00 - $16.50

Location:
VIRTUAL, NY

Position Type:
Regular

Time Type:
Part time

Pay Type:
Hourly

Benefits:
iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

Employer sponsored medical, dental and vision with a variety of coverage options (employees meeting ACA measurement)

A 401K plan

Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving

A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Click here to learn about E-Verify.

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