Job Description

Overview:We're seeking a courteous and service-minded Guest Service Agent to join our hospitality team. The Guest Service Agent will deliver superb customer service by acting as the first point of contact for the resort guests. In this position, you will be responsible for processing accurate transactions, resolving guest complaints as well as submitting housekeeping and maintenance work order request forms.
Responsibilities:Guest Service Agent responsibilities include, but are not limited to;

• Greet and interact with guests in a genuine, friendly, and professional manner.
• Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible. Process guest check-outs.
• Process accurate transactions, including but not limited to cash and credit card payments.
• Conduct call-backs to inquire about guests’ experiences.
• Resolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etc.
• Submit housekeeping and maintenance work order request forms.
• Verify registration cards against computer to ensure accuracy of name, form of payment, and other pertinent information.
• Inventory guest room keys according to policy and request re-keying as necessary
• Assist with responsibilities and duties in the absence or heavy volume in other front office area.
• Maintain clean and organized work area.
• Reports any unsafe work condition to the Guest Services Manager.
• Other duties, as assigned by the Guest Services Manager. .

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.
Qualifications:What are we looking for?

• Passion for providing exceptional service to guests and team members
• Strong attention and care to details
• Responsibility, reliability and honesty
• Working knowledge of property management systems preferred
• Proficiency with computers and general office PC applications (i.e. word processing and spreads
• Proven job reliability
• Teamwork and collaboration

What can you look forward to?
Qualifying_ team members may enjoy the following benefits:_

• Medical, Dental, & Vision
• Paid Time Off & Bereavement Leave
• 401(k) Retirement Plan with Company Match
• Flexible Spending Account
• Long-Term & Short-Term Disability Insurance
• Life and AD&D Insurance
• Hospital Indemnity
• Critical Illness & Accident
• Resort Accommodations Discount
• Tuition Reimbursement
• Jury Duty Pay
• Employee Assistance Program

WE ARE MORE THAN JUST A WORKPLACE…
We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

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Want to know more? Check out www.brittainresorts.com*!

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We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Pay Range: Starting from USD $14.00/Hr.

Job Type: Full-time

Pay: $14.00 per hour

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