Job Description

Hiring Guest Services / Front Desk Associates!

Hiring for Manhattan Locations

As a Guest Service Associate, you will connect and engage with our customers by providing excellent customer service and be an expert in the EWC brand. You will use your expertise to ensure every moment is an opportunity for confidence! We seek a charismatic person who can lead with care and integrity and is committed to delighting our guests.

Perks & Benefits:

• This is a sales / performance-based position and you earn sales commission, in addition to an hourly wage, for hitting weekly sales targets!
• 50% off waxing and 40% discount on EWC retail products
• Hourly wage plus commission, resulting in typical total compensation of $20-$40/hour
• 401(k) with match
• Supplemented health insurance offered to associates who meet hours criteria
• Paid sick time and family leave
• Flexible days and hours because work / life balance is important
• Consistent schedule

Responsibilities:

• Provide impeccable service to our guests and be a true ambassador of the brand ensuring that every guest is treated according to European Wax Center standards.
• Drive and exceed individual key performance indicators, by ensuring the highest level of customer service and guest experience.
• Understand and explain the benefits of our savings program, products, and promotions.
• Answer phone calls professionally and respond to guest inquiries.
• Provide the best experience for customers by continuously building knowledge of company promotions, packages, products, and loyalty programs.
• Create and maintain accurate annotations of customer reservations.
• Process customer purchases and maintain an accurate cash drawer.

Job Types: Full-time, Part-time

Pay: $17.00 - $40.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Referral program

Schedule:

• Day shift
• Evening shift
• Night shift
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• New York, NY 10003: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your work availability?
• What is your preferred email address to contact you?

Work Location: In person

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