Guest Service Agent Job at Hilton, Chicago, IL 60666

cE0wSEF4NEJlbVNMdnVvd0RXSDJMUT09

Job Description

Located within Chicago O'Hare International Airport (ORD), our O'Hare Hilton hotel is the only hotel with underground walkways to all domestic terminals and a train to downtown Chicago. Now seeking highly motivated people with a heart for service to join our Front Office Team!

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Similar Jobs

MS Companies

Maintenance Engineer Job at MS Companies

Title: Maintenance Engineer Location: Glendale, KY Salary: $60,000-$130,000, depending on qualifications and experience We are hiring immediately for a Maintenance Engineer in

Walmart

Senior Human Resources Manager Job at Walmart

In this role, you will lead a broad range of HR functions to include but not limited to employee engagement, training, and development, recruiting and staffing,

Southern Airways Corporation

Lanai, LNY Airport- Customer Service Agent Job at Southern Airways Corporation

ARE YOU LOOKING FOR A FUN PLACE TO WORK?. FAST PACED ENVIRONMENT? MEETING NEW PEOPLE EVERY DAY...PUT THOSE EXCELLENT CUSTOMER SERVICE SKILLS TO WORK. COME JOIN THE BIGGEST LITTLE AIRLINE IN THE

Sleepyhead USA

Customer Service Representative Job at Sleepyhead USA

Join Sleepyhead, the #1 University Mattress Topper Company! We're a dedicated team of professionals passionate about helping college students sleep better with our high-quality mattress toppers. Work

Excellence Recruiting

Physical Therapist Assistant Job at Excellence Recruiting

Excellence Recruiting is currently seeking an experienced Physical Therapist assistant to join our clients Medical group in the City of Industry/Corona/Ontario/Riverside, CA area. Their team