Job Description
Listed salary ranges may vary based on experience, qualifications, and local market.
An excellent opportunity for someone looking to start their career in Information Technology. You will be working on a large established manufacturing account, alongside experienced team members, gaining valuable experience with exposure to the entire IT organization.
Current openings are for Afternoon or Midnight Shifts, Monday through Friday.
Provide technical end-user support via telephone or web chat.- Provide restorative or maintenance actions to resolve end-user problems.
- Respond to end-user problems based on standard procedures.
- Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
- Associate degree or vocational in IT-related courses are a plus.
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
- Excellent in oral and written English communication.
- Excellent customer service skills.
- Must consistently meet or exceed required performance criteria.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting.
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Familiarity with ticketing system, a strong advantage.
- Must be willing to work in different shifts.
- Fresh graduates are encouraged to apply.