Position Overview: The Host position greets the customer immediately when they enter Hooters. This is a part-time position. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host recognizes and knows how to assist parties with children, large parties, businessmen/women and all other types of people that enter Hooters doors. The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for To Go Orders and selling of Merchandise. The Host follows up with guests as they are leaving to ensure they had a great experience and reminds them of events to come back for. They are attentive to the FOH atmosphere and ensure that the lighting, music volume, and overall cleanliness are all being kept up for a great first impression. The Hooters Host embraces the companys core values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations.
Accountabilities
Food
Ensures proper sanitation and food handling
Food & Beverage Quality Assurance
Accurate Food Presentation
Menu Knowledge
Atmosphere
Rotation Seating
Prepared, in uniform & Punctual for Shift
Welcoming
Aware of Events & Specials
Service
Friendly & Attentive Customer Service
Responsible Cash Handling
Service Speed
Store Events Spokesperson
Order Accuracy
Cleanliness
Merchandise and To Go Sales Person
Responsibilities
Team Player
Promotional Representation
Community Outreach & Events Participation
Strategic Sale of Promotional Items
Team Communication
Performs assigned tasks
Continuous development of food & beverage product knowledge
Knowledge, Skills, Abilities
Customer Service Skills
Basic Mathematical Computations Skills
Ability to promote Brand Integrity
Ability to maintain Professionalism at all times
Ability to Communicate clearly
Ability to work well with others
Ability to multi-task
Benefits
Wage Information
State Regular Minimum or Tipped Wage
Essential Job Functions: Supports General Manager in supervising team that delivers effective results in the areas of quality, guest service, food cost, labor
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