The Role

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied, and able to contribute their unique skills and talents. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance now and in the future.

In this role, you will support customers in the governance of subcontractor project managers delivering solutions for our Lumen customers. Serves as project manager for low risk, low complexity software development projects.

The Main Responsibilities

• Effectively collaborates to drive participation of the project team.
• Supports projects using project management processes and tools.
• Maintains awareness of project or portfolio governance.
• Provides administrative support to our customers, including communicating project expectations, updates, and potential risks to team members and stakeholders.
• May have financial reconciliation responsibilities.
• Ensures risk management and procedural compliance of projects.
• Partners with stakeholders to ensure accuracy of project deliverables and timelines.
• Produces quality deliverables within deadlines.
• Reports status of assigned work effort.
• Identifies and escalates issues for resolution.
• Ensures project processes and procedures are followed.
• Meets training requirements and follows established procedures.

• 
  Project Governance:
  • Review Scope of Work to be delivered to customer
  • Coordinate Kick-Off Customer/Subcontractor
  • Hold Weekly or Bi-Weekly Progress Calls
  • Work with subcontractor PM to coordinate schedules
  • Network Services (If in scope)
    • Coordinate network services delivery with Lumen provisioning services
    • Communicate delivered network services to Subcontractor
    • Coordinate schedule for install/turn-up with Customer and Subcontractor
  • Customer Premise Equipment (If in scope)
    • Work with Customer PM to communicate customer provided CPE delivery dates to Subcontractor for scheduling
    • For Lumen provided CPE -assure orders are placed to coordinate delivery for solution to achieve custoemr desired date.
    • Monitor and relay tracking/delivery info
  • Billing/Invoicing
    • Request Vendor PO Set-up
    • Approve Vendor Invoices
    • Request Customer Invoicing
  • Project Closure
    • Project Closure Meeting
    • Complete Project Closure Checklist
    • Launch Custoemr Experience Survey
    • Complete Subcontractor KPI

What We Look For in a Candidate

Minimum Qualifications:

• Education: Associates degree or equivalent education and relevant experience
• Experience: 4-6 years of experience

Education:

• BA and 2 years’ experience or minimum 4 years related experience in project or vendor performance management.

Competencies:

Own Your Commitments:

• Engaged with current expectations and make changes when necessary.
• Show interest in customer needs.
• Prioritize commitments to others and strive to consistently meet them.

Grow Yourself, Others and Lumen:

• Deal appropriately with first-time or unusual problems; seeks relevant guidance and support.
• Demonstrate a clear desire to learn and asks questions of others to gain new knowledge.
• Understand the benefit of giving and receiving feedback; Seeks balanced feedback from others and provide quality feedback as well.

Be Inclusive:

• Demonstrate understanding and appreciation for how others contribute to team and organizational goals.
• Willingly involve others as appropriate to accomplish individual and group goals.
• Behave with appropriate appreciation for different cultural norms, expectations, and ways of communicating.

What to Expect Next