Inside Sales Representative Job at Superior Essex, Fort Wayne, IN 46801

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Job Description

Essential Functions/Duties: Provide world class service to Essex Brownell Customers by providing one call resolution to customer issues, processing, timely and accurate entry of orders, follow-up, and information on products and product alternatives. Inside Sales Representatives will work with customers to manage their accounts, up-sell to meet customer needs and Essex Brownell sales goals, and liaise with other departments to ensure 100% customer satisfaction.
  • Initiate outbound calls for pre-qualified sales growth opportunities
  • Receives and processes complex customer orders and inquiries.
  • Retrieves and processes PO's and RFQ's from EDI, customer portals, and websites
*Offer one call resolution for any issues that may arise (stock check, tracking info, copper price) *Provides quotes, pricing, availability and schedule information within established guidelines *Suggests additional and/or alternative products as a solution to customer needs and to meet internal sales goals
  • Serves as a communication link between customer, Outside sales staff, and Customer Support Center to assure responsiveness
  • Develop and maintain customer quotations, records and files
  • Utilize Salesforce.com to maintain current communications and to support sales targeting initiatives
  • Possesses product knowledge and a willingness to learn about the product lines
REQUIRED knowledge/skills/abilities and other minimum qualifications:
  • Associates Degree in business or related field or equivalent experience
  • Familiarity with Distribution
  • Customer Focused individual
  • Outstanding professional communications Skills (telephone and e-mail)
  • Adaptability to new structures, process or procedures
  • Urgency sense
  • High level of organization skills
  • Quality focused
  • Process improvement minded
  • Demonstrated analytic approach to problem solve
  • Implementing abilities

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Job Summary
  • Location
    Fort Wayne, IN 46801
  • Job Type
    Full Time
  • Date Posted
    2023-05-12
  • Expiration date
    2026-05-02