IT Support (Tier 3)

Position Summary:

Seeking a highly skilled and experienced IT Support professional to join our team as a Tier 3 Support. In this role, you will be responsible for providing advanced technical assistance and support to our organization's IT infrastructure and systems.

As a Tier 3 Support Engineer, you will be responsible for troubleshooting complex technical issues that have been escalated from Tier 1 and Tier 2 support techs. You will also be responsible for managing and resolving critical IT incidents, ensuring that they are resolved in a timely and effective manner.

The ideal candidate will have extensive experience working in a Tier 3 support role, with a deep understanding of IT infrastructure and systems. You should have a strong technical background and be able to analyze and diagnose complex technical problems, as well as be able to maintain IT documentation and provide customer service to end users seeking IT support.

Excellent communication and problem-solving skills are essential for this role, as you will be responsible for communicating technical issues and solutions to both technical and non-technical stakeholders. You should be comfortable working in a fast-paced and dynamic environment.

We offer a challenging and rewarding work environment, along with opportunities for professional development and growth. If you have a passion for IT support and a desire to work at the forefront of IT innovation, we encourage you to apply for this exciting opportunity.

Job Status: Full Time

Employee Type: Hourly

Pay: $28-$32hr DOE

Benefits:

Rich and flexible medical/dental with a Health Savings Account option.

Paid Vacation, Sick, and Holiday time

Retirement: 401k with 4% match and discretionary profit sharing.

Certification assistance & continuing education benefits

Cell phone reimbursement

Personal IT purchasing employee discount

Team bonding events

Work-life balance\flexibility

General Work Schedule: 8am-5pm M-F

Travel/License Required: Yes, Minimal local travel

Work Schedule: 8am-5pm Monday-Friday

Position Roles & Responsibilities:

IT issue resolution

IT documentation maintenance

Ticket quality assurance

Working with IT Team to improve overall IT results for clients

Occasional after hours emergency support via the on-call rotation

RESOURCE PROFILE:

Problem solver

Positive attitude

Ability to work under pressure

Attention to detail

Customer service

Quality assurance

Technical Skills:

Desktop operating system support skills

Workstation peripheral support skills

Advanced use of server operating system skills

Advanced networking skills

Advanced overall troubleshooting skills