As a Senior Associate you will work as part of a team on programs that impact our clients' experiences and perceptions of the firm, you will be responsible for end-to-end delivery across the project life cycle and accountable to senior management for comprehensive program updates

Business Transformation Office drives and executes critical change initiatives that create tangible value for clients and advisors in the $6B+ revenue Wealth Management business. Our transformation programs are sponsored by C-suite executives and span growth, regulatory, and location strategy. The team works cross-functionally with Senior Management, Front Office Advisors, Product Specialists, Legal, Risk, Compliance, Operations, Marketing, and Technology to implement complex, transformational change.

Job responsibilities

You will be expected to provide broad insights and thought leadership for these high visibility projects. Given growth targets and regulatory environment, we expect you to:

• Drive the translation of the client or advisor experience strategy into tangible solutions
• Define detailed processes, organizational structure and relevant roles and responsibilities required to implement changes
• Establish processes and controls to ensure compliance with regulations
• Guide and influence stakeholders towards strategic decision-making
• Manage the transition from current to future state
• Embrace ambiguity and adapt to shifting priorities
• Lead or support specific workstreams within individual programs and assist in the development and deployment of the strategic operating model of your assigned program
• Conduct key workstream meetings or working groups with the Front Office, Product, Marketing, Legal, Risk, Compliance, Operations and Technology
• Contribute to the design and implementation of full operating models (e.g., organizational structures, governance, detailed processes, controls, and technology tools)
• Lead highly skilled teams through project lifecycles by leveraging approaches in process re-engineering, organizational design, program and change management
• Identify challenges, gaps and opportunities for improvement (and report findings in a simple, compelling way)
• Organize related in-flight programs that cross-impact are dependent on your assigned workstream, project, or program

Required qualifications, capabilities, and skills

You must be a highly energetic self-starter with a relentless focus on execution and exhibit the ability to:

• Define and analyze problem statements and translate into tangible solutions
• Contribute to the development of detailed operating models for business changes
• Demonstrate understanding of client and advisor wealth management processes (front and back office)
• Own end-to-end implementation projects including assessment, planning, project management, execution and evaluation
• Analyze and prioritize alternative solutions to drive results
• Influence a cross functional, diverse environment to change status quo
• Work autonomously and demonstrate self-motivation
• Create and deliver compelling presentations for senior leadership
• Forge relationships and build a network throughout the firm
• Maintain a positive attitude and act as team player while delivering on high priority, time sensitive initiatives
• Demonstrate personal initiative, ownership, and accountability
• Bachelor's degree
• 3+ years of experience in project management
• Experience in strategic consulting, management consulting, process improvement is a plus
• Demonstrated ability to be an integral team member on large-scale, complex programs (planning, designing, documenting, communicating)
• Exposure to end-to-end bank infrastructure, including advisors, client service, product, technology, operations, and controls
• Strong slide deck and analytical skills (Microsoft Office including Excel, PowerPoint, Word, and Visio)

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York,NY $80,750.00 - $115,000.00 / year; Jersey City,NJ $80,750.00 - $115,000.00 / year