Job Description
Kanga Klimb Aerial Guide- Department of Visitor Experience & FUN
The Cincinnati Zoo & Botanical Garden is known for many things- our conservation efforts, our green initiatives, our friendly staff… but did you know that we have a strong set of core values that make us the best team around, and a Top Workplace in Cincinnati? By building
Collaborative Relationships, displaying
Positivity & Energy, having
Pride, Passion & a Sense of Ownership, supporting
Accountability, Mutual Trust & Respect, and embracing
Progressive Thinking, we have built a dedicated team that focuses on our visitors, our community & our future. This is what we believe and how we act. If this get you fired up, we look forward to having you join the team!
Our Kanga Klimb Aerial Guides will facilitate opportunities for fun and adventure for our visitors at our Kanga Klimb Aerial Adventure Course. We are looking for engaging and dynamic team members with a passion to share their love of outdoor recreation and activities to join our team this season! Our guides are responsible for ensuring the safety of visitors and peer staff, motivating, inspiring all to challenge themselves on the course, and to have fun!
You’ll be expected to:
- Create genuine and memorable moments with our visitors as they work through over 50 aerial elements, across two levels ranging in degrees of difficulty
- To bring positivity, energy, and fun to each day to create extraordinary experiences with our visitors and team
- Ensure the safety of all visitors and peer staff while on the course and in the gear up area
- Properly fit, train, coach, and monitor visitors in use of all gear required while on the course (harness, helmets, etc.)
- Set the example by following all safety pre-cautions in accordance with the ACCT and course specific standards
- Adapt quickly to changing situations on the course (extreme weather, emergencies, safety concerns) and ensure that visitors are always safe
- Work in various weather elements (heat, rain, humidity, cold, etc.)
- Manage participant flow to ensure a safe and enjoyable journey for the course
- Observe, report, and log daily facility conditions, safety concerns, issues regarding the course, equipment, and/or participants to the Operations Manager
- Lead ropes related team bonding activities for groups
- Collaborate with team members and all Zoo Departments to ensure seamless course operation, including but not limited to other Visitor Experience team members, Security, Events, Marketing, Edu-cation, etc.
- Properly maintain and take inventory of all equipment in line with usage, cleaning, and storage guide-lines in correspondence with the manufacturer guidelines
- Follow all opening and closing daily safety checks of equipment as well as the course itself
- Act in accordance with proper cash handling guidelines when processing transactions
- Assist with operations of other VE areas as required, such as but not limited to, parking lots, Turnstiles, Welcome Center, and hanging lights for FOL.
Requirements:
- Must be at least 18 years old
- Previous ropes course and customer service experience highly preferred
- Must be able to successfully complete all 40+ hours of training along with the written and practical ex-ams and an optional additional ADA Supplemental Training
- Must be able to attend Training from May 15th- 20th. A supplemental ADA Training may be offered after passing the preliminary practical
- Comfortable working outside in heat/cold, wet/humid, and dry/arid conditions
- Must be comfortable with being in proximity with visitors of all ages to facilitate proper gear fitting as well as rescues on the course
- Requires the ability to work in a physically strenuous environment for 8+ hours at a time where one might be sitting, standing, squatting, stooping, twisting, climbing and can lift/carry 40+ lbs
- Must be comfortable at heights exceeding 30 feet
- After training, employee must be able to rescue a 250 lb. person at height using a variety of rescue techniques
- Will be or are willing to be first aid/ CPR certified
- Will be or willing to complete blood borne pathogens training
You’ll have the opportunity to:
- Become a member of a fun and energetic team with a positive culture
- Develop leadership and teaching skills to train other guides
- Gain leadership skills that are applicable across all disciplines
- Develop and expand interpersonal communication skills with visitors and peers
- Learn to adapt and welcome change with a dynamic changing organization
- Function as a member of a team as well as perform as an individual
- Gain knowledge through a structured training program and obtaining valuable work experience with a world-renowned non-profit organization
Before applying, please note…
- Starting pay is $15/hr
- Employment is contingent upon passing a post-offer, pre-employment drug screening and back-ground check
- Employment is considered seasonal/ non-benefited
- If hired, all staff must attend and pass a training session May 15th-20th OR May 22nd-26th with the course Managers
- The 2023 season will run through October 31st with total hours varying between 25-40 hours per week, not to exceed an annual average of 30 hours per week.
- At least one weekend day of availability is required.
- The course will be open daily from 9am- 5pm, May 27th- October 31st.
- Additional operational days will be added in advance in April and May for events, trainings, and course previews.
- Employees receive free Zone 1 Metro bus passes
- Seasonal employees receive complimentary Zoo tickets
- Employees receive free admission to the Zoo when not working
We strive to be an organization that is diverse & reflects the fullness of society. With a strongly held value for an organizational culture characterized by inclusion & belonging, we are committed to equity in all we do. We are especially interested in candidates who can contribute to our organization’s diversity & who want to walk alongside us in our commitment to inclusion & equity.