POSITION SUMMARY: Responsible for instructing and coaching ambassadors including Paid Trainees to ensure skills are gained to perform the functions of their position. Instructing and coaching will include demonstration and feedback of essential functions, organizational standards, and position competencies. Training and facilitation of Onboarding, Leader Step Classes and operational duties as needed to develop the skills, talent, and potential of ambassadors.

• Supports Paid Trainees from start of program through completion. Duties include preparing onboarding checklists, coaching leadership skills, verifying job skills through station checklists, monitoring progress towards applying for jobs, getting trainee ready for graduation, and assisting with graduation day tasks.
• Meets with site managers prior to visiting with trainees to collaborate on training needs. Supports site management in the completion of Progress Notes to accurately reflect trainees’ progress Conducts formal assessments with manager to document progress of trainee.
• Provides Learning & Development Manager regular feedback on the progress of the trainee with their training plan and completion of the program. Feedback includes review of progress notes and other paperwork for the paid trainees.
• Informs Learning & Development and/or Human Resources department of any sensitive information shared by ambassadors regarding their ability to meet expectations of the job.
• Facilitates on-boarding program. Acts as point of contact for onboarding, coordinating details with Human Resources to support new hire. Supports site management in reviewing the progress of new ambassadors on their onboarding training plan during the first 90 days of hire.
• Provides training and development support to ambassadors from different mission programs, as needed. Documents performance progress and communicates areas of opportunities.
• Follows up on completion of Level 1 Leader trainings and provides support as needed.
• Updates, edits, and develops operational trainings for checklists, eLearnings, and job aids. Gains proficiency on all operational procedures for stores, donation centers and any other department involved in the paid training program.
• Promotes, demonstrates, and role models the core values including professionalism, confidentially, interpersonal skills, and teamwork with all interactions with ambassadors, site management and other departments at all times. Provides excellent customer service to all ambassadors.
• Maintains a safe, organized, efficient and neat work area. Safeguards company property and abides by all safety procedures.
• Participates in department meetings as scheduled. Contributes to the goals of the Learning & Development Team to meet or exceed performance measures
• Performs other miscellaneous duties as assigned or directed.

Education: Associate’s or Bachelor’s Degree preferred

Experience: Two to four years related experience

Computer skills: Email, Microsoft Office Systems, Excel

Certificates & Licenses: Must have car, valid CA Driver's License, and a driving record acceptable to GISD's insurance company.