Job Description
:
PURPOSE
The Troubleshooter Technician is responsible for identifying and performing preventative maintenance, service, troubleshooting and repair of the electric and communications systems that may be responsible for the interruption, inconvenience, loss of service, quality of service or may be a hazard to customers or the public and to assist in other phases of work across the organization.
DUTIES AND RESPONSIBILITIES:
- Efficient and effective response and repair of system related issues.
- Efficient and effective response and repair of electric and communication service to customers.
- Perform maintenance work on the electric and communication system.
- Install, repair, and maintain EPB lighting system.
- Efficient and effective connection of electric and communication service.
- Perform field operations for the control of the electric and communications system.
- Know and follow all safety rules and procedures.
- Accurately and promptly communicate actions taken so that proper records can be maintained.
- Communicate with customers and to represent EPB well in both spoken words and actions.
- Make good decisions with limited help from others (the majority of the work performed is performed independently.)
- Work shifts during inclement weather and holidays, as well as overtime scheduled, system outages, and emergencies as requested by departmental management to meet customer needs.
- Work a minimum of 70% of the overtime offered and a minimum of 16 hours straight during emergencies. This includes all call in and/or scheduled overtime.
EDUCATION and/or EXPERIENCE
- Presently working as journeyman lineman and have successfully completed all required training.
- For Internal applicants: "Meets Expectations" or higher overall rating on last annual performance appraisal. No disciplinary actions (verbal or written) during previous appraisal period.
- Satisfactory complete a 90-day training program and become proficient in installation, testing, troubleshooting, and repair of EPB communication systems including splicing fiber, repair and replacement of CAT5, coax, and phone cables, troubleshooting, resetting and replacing set-top boxes, ONTs and other physical devices.
- Practical knowledge of electronics, electricity or related disciplines.
- Excellent verbal communication, customer service, teamwork and PC Skills.
- Experience working directly with customers to resolve equipment and circuit issues.
CERTIFICATIONS and OTHER REQUIREMENTS
- A valid CDL Class A with DOT Health Card and be able to drive unrestricted on EPB’s system. Driving a vehicle of weight greater than 26,000 GVW is required for transformer change-outs, which may occur at anytime during the shift.
- Ability to use various types of test equipment and computer terminal or PC.
- Ability to read, analyze, and interpret general telecommunication information, technical procedures, and/or company practices.
- Ability to read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence and effectively present information in one-on-one and small group situations with customers, clients, and other employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent and draw and interpret bar graphs.
- Proficient in computer skills; must have the ability to learn computer skills to be used daily with training; i. e. laptop in truck for CGI System—map reading, directional information, minimal typing.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; outside weather conditions; risk of electrical shock; risk of radiation; and vibration. The employee is frequently exposed to extreme cold and extreme heat. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and explosives. The noise level in the work environment is usually moderate.
Routinely required to handle primary voltages with proper protective equipment (12000, 7200, 4160 volts), to switch voltages up to 161,000 volts, and to work secondary voltages up to 600 volts with rubber gloves only.
Hand and arm dexterity for using small tools for making repairs on communications-related equipment and on connections for primary, secondaries, and services on poles, houses, or meter centers while working out of a bucket truck, off a pole using climbers, off a ladder, or standing on the ground.
20/20 corrected vision and have sufficient color vision perception to distinguish normal color coding used in electrical distribution/transmission work. Must have sufficient depth perception to effectively utilize line equipment (i.e., hot sticks, crimping tools, extension instruments) from distances between 5 feet to 50 feet.
Normal or corrected hearing proficiency is necessary to understand verbal instructions/information/warning communicated from the top of the pole; from the ground position and from one pole span to the next (approximately 250 feet).
ENVIRONMENTAL FACTORS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; outside weather conditions; risk of electrical shock; risk of radiation; and vibration. The employee is frequently exposed to extreme cold and extreme heat. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and explosives. The noise level in the work environment is usually moderate
BENEFITS:
You’ll enjoy competitive compensation including an outstanding benefits and perks that fit your life, including:
- Health, Dental, Vision and wellness plans for you and your family – including a free on-site health clinic and on-site exercise facilities
- Educational assistance programs and programs centered on career development to help you reach your personal and career goals.
- Funding a financial savings program that helps you plan your future - 401K
- Volunteer Opportunities
WHO WE ARE:
Recognized by (https://www.jdpower.com/business/press-releases/2019-electric-utility-residential-customer-satisfaction-study)J.D. Power among the best in the country for customer satisfaction four years running, EPB is one of America’s largest publicly-owned energy providers. EPB is also the pioneering communications company that surprised the nation by being the first to offer gigabit speed internet services comprehensively to all residents and businesses in our market—four years before Google Fiber launched its first deployment. EPB delivers internet speeds of up to 10 gigabits per second as a standard offer to both homes and businesses along with television and telephone services.
With the fiber optic network as the communications backbone we deployed the most advanced and automated smart grid power distribution system in the U.S. As a result, EPB has become a major research partner for the U.S. Department of Energy and Oak Ridge National Laboratory for field-testing technology and best practices including the deployment of cutting-edge smart grid equipment, micro-grid control systems, integrated storage, and much more.:
A GREAT PLACE TO CALL HOME:
EPB is located in Chattanooga, TN, a city that Outside Magazine called the (https://www.outsideonline.com/2008956/why-chattanooga-best-town-ever#close)“Best Ever.” Built along both sides of the Tennessee River in a valley surrounded by mountains, Chattanooga is well known for its scenic beauty and outdoor recreation along with having the world’s fastest internet which earned it the name “Gig City.” Chattanooga also offers award-winning, downtown living, a thriving food scene, and a surprisingly low cost of living with no state income tax. As a result, Liviability.com includes Chattanooga among its (https://livability.com/best-places/top-100-best-places-to-live/2019/tn/chattanooga)Top 100 Best Places to Live and (https://livability.com/tn/chattanooga)Top 10 Downtowns.