Mercury is a rapidly growing organization, and we are seeking an energetic and intuitive person to join our expanding squads as a Logistics / Client Support Guide.

At Mercury, we live the values of

• Client Obsession
• Relentless Improvement
• World-Class Teamwork

Every employee is expected to live these values and be guided by those in their decision-making process.

Come join us in an exciting role of a Logistics / Client Support Guide, helping lend world-class logistics client support for our growing business while professionally growing in the logistics industry.

Mercury specializes in time- and temperature-sensitive shipping for healthcare and life sciences. Our company mission is to simplify shipping, allowing companies to avoid stress and save time.

For nearly forty years, Mercury has found that companies are looking for responsiveness, value, guidance and a comprehensive solution from their shipping company, and we've built our business to provide that. When working with Mercury, clients get personal attention instead of navigating a maze with a 1-800 number, discounted rates to save money on their shipping, guidance for their complicated shipments, and a single company for all shipping services.

Responsibilities

• Schedule: AM shift, full time position.
• Answer client inquiries via phone and email
• Proactively track shipments to ensure on-time delivery
• Communicate directly with our clients regarding service failures
• Generating domestic and international shipping documents
• Scheduling vendor pick ups
• Monitoring time-sensitive same-day courier requests and notifying clients of any issues.
• Use our Hubspot CRM and WorldTrak Transportation Management Software (TMS)
• Process international quote requests and book shipments
• Review and process shipment documents ensuring they are accurate and have all required information
• Ensure that Mercury TMS is kept up to date with accurate, detailed, and complete information for each shipment
• Add vendor and customer charges
• Comply with all company business processes and work instructions

Who We’re Looking For

The ideal candidate for the role of Squad Logistics Guide to provide Logistics Client Support will be self-motivated with a strong sense of urgency, performing well under tight deadlines. You are a great multi-tasker and do well under pressure. We are the first line of contact for our clients so our client support team must be skilled communicators and relationship builders. This position is instrumental in providing the level of superb care and commitment that our clients have come to expect and depend on from Mercury.

What you will get

• Competitive salary with opportunities for growth
• Generous PTO and 401K
• Health / Dental Insurance
• Easy access to the subway and other transportation
• Career advancement with the ability to move into different positions within different areas of Mercury

Job Type: Full-time

Benefits:

• 401(k) with matching
• Dental insurance
• Health insurance
• Paid time off (3 weeks)
• Birthday Day off
• Parental leave

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 1 year (Preferred)
• Logistics: 1 year (Preferred)
• Bachelor’s Degree (Preferred)

Work Location: Boston (Financial District)