For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing
your life's best work.(sm)
We dedicate an elite team to serve our Complex Populations through the Enhanced Family Support Team because we recognize that the health care system needs to be tailored to work for every individual and family to best serve their specific needs. When you join us as a Manager, you will have the opportunity to lead a team of non-clinical Advisors who deliver an extraordinary experience to members and families who need an ally; someone in their corner that is empowered to fast track resolving issues and serves as an ongoing resource to provide guidance and community resources during key transition times for complex members and their family’s journey. You will coach and guide a team to help families resolve complex benefits, claims and billing issues, prior authorizations, appeals thus improving their confidence navigating a fragmented health system.
You will make an impactful and meaningful difference for many individuals and families. This is where you can bring your compassion for others while doing your life’s best work.
Ready for a new path? Apply today!
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work a varied shift schedules during our normal business hours of 7:00am – 10:00pm within a call center setting. It may be necessary, given the business need to meet our consumers when they are available, to work occasional overtime or weekends.
You will have the flexibility to telecommute* as you take on some tough challenges.
This management role is responsible for, but not limited to the following duties:
- Quality assurance of the operations by conducting audits, providing coaching/ feedback to reduce errors, and improving overall performance as well as processes
- Provides input around forecasting and planning activities to ensure standards are met and strong outcomes are achieved
- Oversees and coordinates work activities of other supervisors as work will be interconnected
- Supports non-clinical operations across service model performance expectations (assessing performance, staff planning, implementing performance plans, coordinating, monitoring and evaluating)
- Takes lead role in setting direction and participating in or developing new programs or initiatives to improve performance of the site.
- Sets team direction, resolves problems and provides guidance to members of the team
- Ensures team meets established performance metrics and performance guarantees, such as Net Promoter Score.
- Adapts departmental plans and priorities to address business and operational challenges
- Coordinates, supervises, and is accountable for the daily activities of business support, technical or production team or unit
- Sets priorities for the team to ensure task completion
- Develops plans to meet short and long term objectives
- Identifies and resolves operational problems using defined processes expertise and judgment
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
- Takes incoming escalated calls, therefore must have proven ability to de-escalate consumers and the flexibility to support the inbound supervisor line between specified hours
- Assists with the development and implementation of departmental policies and procedures
- Analyzes data to identify performance gaps and determine a solution to close the gaps
- High level of professionalism with the ability to interact with high level executives and present information to them
- Provides process and technology expertise and support to nursing and support staff
- Supports excellent employee performance by mentoring staff, encouraging staff development, and assist with team member Human Resource activities
Required Qualifications:
- 2+ years Management, Supervisory, and/or Leadership background
- 2+ years of experience in the health care industry including clinical experience, Medicare/Medicaid, insurance, health promotion, and/or operations
- Intermediate computer proficiency (Microsoft Word, Outlook, and Internet with Excel being a plus!)
- Dedicated, distraction-free workspace in home for home office
- Access to high-speed internet (cable or fiber optic)
Preferred Qualifications:
- Experience providing care for populations for complex or special health care needs
- Call center experience
- Wellness in wellness coaching
- Prior experience growing and developing staff
- Demonstrated ability with developing strategic plans, attaining goals, driving performance, and achieving targets
- Strong written and verbal communication skills
- Strong presentation skills
- Self-directed worker
- Problem solving skills
- Detail oriented
- Highly organized
- Team building skills
Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $53,300 to $100,400. The salary range for Connecticut/Nevada residents is $58,800 to $104,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.