Position Overview:

To perform medical records functions such as scanning medical information into the EHR system, printing electronic records and/or retrieving charts from storage for patients, legal or medical requests, subpoenas, while complying with HIPAA and other regulatory requirements. Maintain a high degree of performance and efficiency, resulting in 100% availability of all records. This work is carried out in support of the mission and goals of Ryan Health.

Essential Functions:

• Responsible for scanning lab reports, referrals and other pertinent reports into the EHR, in an accurate and timely manner.
• Perform electronic document validation, ensuring that all electronic documents scanned are organized and filed in the appropriate patient’s electronic health record.
• Locate, retrieve and deliver medical records, both paper and electronic, for various reviews, studies and audits, Center policy and procedure in accordance with and in compliance with HIPAA.
• Responsible for the printing of medical information from the EHR system or the retrieval of all medical record for audits, patient requests and subpoenas.
• Perform computer merge function to merge duplicated patient entries in EHR.
• Release information to persons or agencies in accordance with Ryan Health’s policies and procedures and incompliance with HIPAA and other regulatory requirements. Maintain logs as required by HIPAA. Answer phones and respond to telephone requests from staff or patients regarding medical records and/or medical information.
• Assist patients who present to medical records to have forms completed or to request a medical letter. Assure that proper patient authorization is obtained; verify on the EHR system that patient had necessary physical exam and tests necessary for the completion of the form/letter; schedule patient pick-up dates; complete a draft of the form or letter; take form/letter to practitioners for their completion, review and signature; scan completed forms/letters into the EHR system, and maintain alphabetical file of completed forms/letters to be picked up.
• Must be familiar with all Medical Record procedures and cover areas of work as needed.
• Attend department meetings and other meetings as required. Participate as a part of a team in performance improvement activates.
• Immediately report any problems and/or unusual occurrences to supervisor.
• Perform other duties as assigned.

Minimum Experience and Skills Required:

• One year of medical records experience, including correspondence.
• Experience with Electronic Health Records.
• Data Entry and in/output control experience.
• Ability to maintain patient confidentiality at all times
• Must enjoy working with the general public

Education, Licenses and/or Certifications Required:

• High School Diploma or Equivalency.

Preferred Qualifications:

• Experience in legal aspects of medical records, i.e. lawyers’ requests for medical records; subpoenas.

Competencies Required:

Customer Service:

• Professional, courteous and respectful attitude in dealing with patients
• Demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served (if applicable).
• Commits to exceeding expectations of the patient

Cooperation/Teamwork

• Works well with others
• Contributes input to improve outcomes
• Asks others for opinions and feedback, provides feedback in a tactful respectful way

Minimal Training Time:

• 90-day probationary period

Working Conditions:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear.

The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is performed primarily in an office setting. The noise level in the work environment may vary.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Equal Opportunity Employer

Ryan Health is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.