Enigma Medi Spa is a premier medical spa and laser center looking for a Full-Time Spa Coordinator/Receptionist who will be able to provide exceptional customer service to all clients, while effectively maintaining front desk procedures including greeting patients, managing the patient check-in and check-out processes, answering phone lines, scheduling appointments, managing in-clinic patient flow, confirming appointments and addressing patient questions. This position also involves sales, working in collaboration with medical providers conducting patient consultations to deliver the best products/services to meet patient needs and deliver the desired outcome.
Minimum of 2 years experience working in an Aesthetic practice (Medical Spa, Plastic surgeon, Dermatology) is required.
Job Duties, Responsibilities and Capabilities :
* Greet patients
* Answer multi-line phone system
* Schedule patients
* Have full knowledge of products/services and have the ability to answer patient questions
* Conduct patient consultations
* Check patients in and out
* Responsible for accurate invoicing and payment collection
* Manage patient leads, and convert into appointments and sales
* Confirm patient appointments daily
* Educate patients on pre and post treatment instructions
* Create daily reports required by management
* Create daily payment collection reports and review merchant account reports to assure accuracy; resolve discrepancies
* Assist providers and staff with patient flow
* Assist with treatment room turnover/setup when needed
* Maintain cleanliness of front desk and reception area
* Maintain professional appearance
* Maintain patient confidentiality, including HIPAA and practice specific compliance guidelines
* Ship and receive packages Qualifications:
* Minimum of 2 years experience working in an Aesthetic practice (Medical Spa, Plastic surgeon, Dermatology)
* High school diploma or equivalent
* Documented sales abilities, ability to meet/exceed sales goals
* Excellent customer service
* Excellent follow through and follow-up
* Familiar with using a multi-line phone system
* Demonstrate computer literacy
* Possess excellent communication, organization, and problem-solving skills
* Ability to work in a fast-paced environment and handletressful conditions
* Ability to learn products and services quickly
* Excellent phone skills
* Ability to deal with difficult/unhappy patients
* Ability to prioritize and handle a variety of tasks simultaneously
* Ability to work with frequent interruptions
* Possess a friendly, can-do attitude, team player mentality
* Must be available to work late hours and Saturday.
Compensation:
Salary: $18-$23 per hour. Hourly salary is determined based on the experience.
Benefits:
*1 Week paid vacation after 1 year employment
* 5 paid sick days per year
* Health Saving account for $1200 per year after 1 year of employment.
*Bonuses are paid to the Best Employees Of the quarter.
Job Type: Full-time
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
Work Location: In person
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