JOB SUMMARY: The Member Services Representative will perform routine clerical, secretarial, and administrative work such as but not limited to; answering telephones, greeting/interacting with the public, providing customer service, and program registration. The front desk receptionist performs other special assignments and provides additional support as necessary.

Job Duties include but are not limited to:

• Supports and enhances a culture that respects and honors diversity, invests in professional development and encourages self-care.
• Assist the center administrative supervisor during an assigned shift as a front desk staffer: greet visitors, ensure check in process is completed, answer phone calls, respond to work emails in a timely and professional manner, remain up to date using the Interoffice communication, track all incoming foot traffic and calls.
• Serve as main escort for children to and from the school’s clinic when needed.
• Provide quality customer service for the center to maximize recruitment and retention of center membership.
• Use marketing techniques to boost revenue.
• Create and submit requested reports in a timely manner.
• Maintain, update and replenish all center documents as requested.
• Handle and log all checks, cash, and petty cash items/ensure all money is secured professionally.
• Monitor all office supplies and order as needed.
• Log and maintain all administrative and correspondence files.
• Receive and monitor all incoming mail/packages accordingly.
• Call/email patrons using call scripts and templates.
• Create a safe and inviting environment for all staff and center members.
• Develop a rapport with center members and staff; handle complaints and offer suggestions or recommendations as appropriate under the direction of the Division Director or Administrative Director
• Handles all center program enrollment.
• Maintain a clean and tidy workspace throughout your shift including replenishing all fliers and supplies.
• Complete all inventory as requested.
• Remain knowledgeable in all services offered by New Settlement.
• Provide any additional assistance needed within the Center setting.
• Ensure that all spaces and supplies are set up for programs and/or meetings.
• Transcribe and translate documents/flyers.
• Ensure all equipment is running properly.
• Check and respond to all voicemails.
• Check and retrieve school's mail room for center's mail and packages.
• Perform other duties as reasonably requested.

QUALIFICATIONS & EXPERIENCE:

• Bilingual in English and Spanish required
• High School Degree or GED Required, higher education preferred
• At least 2 years of related work experience
• Cash Handling: 2 years
• Administrative Assistant: 2 years
• Ability to communicate effectively with young people from diverse backgrounds, of various ages, as well as a range of other organizational personnel in a courteous and professional manner
• Strong written and verbal communication skills are essential in addition to excellent follow-up skills
• High level of technical proficiency in the use of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Highly motivated and dedicated to the organizational mission
• Extremely organized/detail oriented and able to handle multiple tasks in a fast-paced environment

POSITION REQUIREMENTS:

• Candidates must be fully vaccinated against Covid-19 to be considered for employment. Proof of vaccination is required upon hiring. Applicants may seek medical or religious exemption from this requirement in accordance with applicable law.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

• The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• The ability to frequently sit and reach with hands and arms.
• The ability to occasionally lift and/or move up to 20 pounds.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

• Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators.
• The noise level in the work environment is usually moderate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Employment is at will and employees will undergo 45- and 90-day check-ins during their 90-day probationary period.

NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow other instructions and to perform other job-related duties requested by their supervisor. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and subject to changes of business necessity.

New Settlement is proud to be an Equal Opportunity Employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of an employee. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of you as an employee. You may be asked to perform other duties as required.

$17.00 - $19.00 per hour