Overview: Madison Square Garden Sports Corp. (MSG Sports) is a leading professional sports company, with a collection of assets that includes: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams – the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, an NBA 2K League franchise. MSG Sports also operates two professional sports team performance centers – the MSG Training Center in Greenburgh, NY and the CLG Performance Center in Los Angeles, CA. More information is available at www.msgsports.com. Role Summary: The Membership Service Representative will be a member of a newly created centralized service team that will provide fan first service to customer service inquiries to select current season ticket members. The position will maintain a level of client satisfaction throughout the service cycle, including assistance with ticketing needs and requests, processing payment and fulfilling premium experiences, in-game engagement and issue resolution. Specific Functions/Activities Summary:

• Field, investigate and respond to customer inquiries and issues to maintain positive client relationships.
• Expert knowledge of various product offerings, event and experiences
• Track sales process capture data and complete sales transactions through proper use of database systems, such as CRM and Archtics.
• Process all VIP ticket request and individual game ticket requests.
• Communicate event details to premium members and assist in recruitment and tracking of RSVP & Attendance.
• Oversight of select season ticket membership accounts including but not limited to Quarter Season and Memberships with seating at or above the 200 Level.
• Ability to cross-sell or upsell in order to maximize revenue potential, especially as it relates to season ticket accounts.
• Ensure the annual season ticket purchase of all assigned accounts within the Membership Service Team

Qualifications:

• 1-2 years in a sales position or field, particularly in a client service-environment
• Demonstrated interpersonal communication skills
• Knowledge of Outlook and Microsoft Office required; Archtics and CRM experience a plus
• Relationship development:
  • optimize business relationships
  • manage multiple relationships
  • influence peers to meet objectives
  • ability to work within a strong team-centric environment

Education: At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. EEO Statement: At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.