The Network and Computer Systems Administrator is an IT professional who performs a variety of technical duties related to:

• Configuration
• Operations
• Maintenance
• Troubleshooting
• Support of the network, servers, desktop, and storage infrastructure for AK Child & Family.

Health Benefits:

• Medical, Pharmacy, Dental, & Vision
• Health Savings Account or Flexible Spending Account
• Group Life and AD&D
• Long-Term Disability
• Employee Assistance Program

Other Benefits:

• 403(b) Retirement Plan
• Paid Time Off (PTO) - 13 hours/month in 1st year and then increases.
• 2 Floating Holidays/year
• 6 Observed Holidays: double-time pay for working on the Holiday.
• Bonuses: Longevity & Referral

Pay:

• $22.63 + DOE
• Bonus in the amount of 1.5% of annual salary after successful completion of 6-month Intro Period and another at the 1-year anniversary.

Knowledge, Skills and Abilities:

• Evaluates network and computer problems and performs troubleshooting problems with computer and network hardware and software, printers, mobile devices other peripherals.
• S/he demonstrates the ability to communicate with users of varying technical expertise offering advice, training, solutions, and guidance; to work independently and within a team on assigned projects, to prioritize and track help desk calls.
• S/he can accurately document items such as, help desk calls, software licensing, job procedures and other assigned tasks. General knowledge of networking, such as Active Directory, TCP/IP and DHCP is necessary.
• Expertise and the ability to support users with MS Office software is required.
• Possess very strong IT technical skills, as well as written and verbal communication skills.
• Work independently, acts as a part of the IT team and other teams within the agency.
• Possesses a strong attention to detail, good organizational skills, good time management skills and be a critical thinker.
• Efficiently operates and supports all AK Child & Family computer systems.
  
• Exhibits a high degree of professionalism in regard to safeguarding sensitive and/or confidential data.
• A valid Alaska driver’s license and adequately insured vehicle are needed for use on the job.
• Participates in the planning, design, and implementation of new and replacement technologies.
  

Education and Experience:

• Four years progressively responsible IT support experience, with a minimum of 2 years comprehensive network and computer systems administration experience.
• Experience with Microsoft Windows Active Directory and Cisco Networking environments is desired. Certifications or additional work experience demonstrating competency are required.
• Experience in customer service and/or working with people in a supportive role.

• The Network and Computer Systems Administrator must be able to lift computer equipment weighing up to 35 pounds and to conduct business via a telephone.