University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.
A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.
Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.
University of Maryland Upper Chesapeake Health owns and operates:
University of Maryland Harford Memorial Hospital (UM HMH), Havre de Grace, MD
University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD
The Upper Chesapeake Health Foundation, Bel Air, MD
The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD
The Senator Bob Hooper House, Forest Hill, MD
Job Description
JOB SUMMARY: Under general supervision, independently performs functions of daily office operations including but not limited to daily chart and paperwork preparations, insurance tracking, obtaining authorizations for services, completing daily charges, professionally and effectively communicate with guests/families and providers to coordinate care, scheduling, answering phones, interacting with community providers to coordinate appointments, interacting with ED/BHU/IOP service lines to coordinate urgent care for guests, completing medication requests as directed by providers, handling guest and physician requests/needs efficiently and timely, and completing all other duties as assigned.
Qualifications
Education/Training: High School diploma or equivalent required. BLS certification required within 60 days of start date.
Work Orientation & Experience: At least one (1) year experience in patient insurance verification/authorization/utilization review required. Prior experience in outpatient office setting and customer service required. Knowledge of healthcare reimbursement principles required. Previous experience in psychiatric office setting preferred.
Skills and Abilities: Requires ability to work in fast paced office environment, multi-task, communicate professionally and clearly with guests, providers, and community agencies. Requires excellent organizational and time management skills and the ability to work independently. Requires flexibility to work with changes in task routines, assignments and processes. Requires ability to prioritize tasks in a continuously changing environment. Ability to use good judgment and respond to crisis situations calmly and appropriately. Knowledge of CPT/ICD9 and 10 Coding. Ability to operate various office machines and proficient with computers, Microsoft Word, and Meditech. Ability to maintain confidentiality. Ability to sit for long periods of time.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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