Are you ready to make a difference? BYU’s technology support team impacts thousands of students, faculty, and staff every day! We use leading-edge technological systems and state-of-the-art technologies to support our nationally ranked university. BYU/OIT (Office of Information Technology) offers an increasingly diverse culture where collaboration, friendship, and integrity add to a unique environment where people really care! If you are looking for stability, meaning, and an opportunity to help students with their experiential learning, then we need you!

JOB SUMMARY

The Technical Support Data Analyst supports the Office of IT and campus customers by directing data analysis services and implementing quality customer service for BYU and our Core Support and Operations team. This position understands our customers’ and directors’ needs. This position works to solve complex issues and develop our level of competence and capabilities. This position exhibits leadership, management, organizational, and technical skills.

The Technical Support Supervisor provides and applies the necessary conceptual and technical expertise of BYU’s Core Support and Operations. This role works with management teams to track work efforts and help determine priority for the work needed. This would also include tracking key metrics that are reflective of the work that is being accomplished. This position works with the director to schedule one on ones with over 100 students on a regular basis. The Technical Support Data Analyst helps to manage a group of students that will focus on providing data analysis for operational metrics that support the services that are supported by BYU.

You are going to love working at BYU/OIT. Here’s why:

OIT strives to provide the flexibility needed (both in schedule and remote work) to help employees maintain a great work-life balance.

You will work with real-world, leading-edge technology that serves the campus community while furthering your career.

OIT provides regular training and coaching to help you grow your career and improve your skills.

Plus, we have a LOT of FUN together!

Benefits? BYU/OIT offers amazing benefits! You'll have access to:

• 401k matching
• No-cost participation in a retirement savings program
• On-campus parking
• Free UTA passes for you and your dependents
• Discounts at the BYU Store and on the many events at BYU
• ...And much, much more.

WHAT YOU BRING TO THE TABLE:

Education and Experience:

This position provides an opportunity for people of varying levels of skill. If you have a lot of education, experience, and skill, we’ll compensate you accordingly. If you are early in your career, this could be a great opportunity for you, too. Different levels of pay are assigned depending on experience/education/skills.

Minimum Required: Two years of experience providing administrative support to technology and IT teams, including one year leading or supervising employees, or an equivalent combination of related post-secondary technical education and experience

Preferred: Four or more years of experience (or combination of related training, education, and experience) supporting technology teams and IT systems, including a minimum of one year leading or supervising employees

Skills, abilities, or knowledge needed:

You are not required to have experience in all areas listed below. What you don’t know we can teach you. We are seeking the most qualified candidates; the more you have, the more likely you are to be selected. Compensation will be commensurate with experience and skills.

• Experience with data analytics platforms such as Tableau and SQL
• Experience with operational and monitoring responsibilities and/or support desks
• Experience working with (specifically) Microsoft Outlook, Microsoft Exchange, Smartsheets or Microsoft Excel, and Microsoft Teams
• Understanding of data management, sourcing, accessing, and reporting
• Strong supervisory experience and skills and organizational skills
• Excellent written and oral communication skills and fluency in the English language
• Demonstrated public relations skills needed for dealing with a vast spectrum of customers
• Experience providing support for technology products is preferred
• Excellent customer service and troubleshooting skills
• Promptness, reliability, dependability, and flexibility to change
• Ability to work as part of a team and independently
• Prioritization and organization skills
• Desire to learn new technologies
• Problem-solving skills and self-motivation
• Ability to mentor and train others

Employee Class: 3/4 Time (28 hour)
Work Location: Provo Campus

Desired Start Date: As soon as possible
Job Close Date: 04/10/2023

Pay Level: 50
Approximate Starting Salary: $23.00 - $29.50 hourly, depending on qualifications

Documents Required at time of Application:
Required: Cover Letter, Resume

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.