Walden University is a member of Adtalem Global Education (NYSE: ATGE). More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor’s, master’s, or doctoral degree online at Walden. The university offers more than 100 online degree and certificate programs. Walden University is accredited by The Higher Learning Commission, hlcommission.org. For more information, please visit WaldenU.edu and WaldenFacts.com.

The Manager, Business Operations will support the enrollment growth and retention of students, as well as improve the student experience by effectively managing multiple operational activities at any given time, relating to the successful delivery of goods and services to students in our academic programs. The Business Operations Manager will be responsible for managing projects that meet strategic needs of the organization in order to help the university maintain its leadership role. This individual will be able to meet changing strategic and operational needs, enable, incubate and scale innovation, support programmatic regulatory compliance and accreditation efforts, establish more efficient practices and align functions and stakeholders to help the company continue to achieve its vast potential. The successful candidate will work in a high paced environment and will serve as a liaison between product operations and the colleges.

• Manages key projects across multiple colleges, ensuring seamless, student-centric processes to deliver exceptional business performance results. Provides day-to-day management to key functions and ensure implementation of program upgrades, enhancements, and teach-outs.
• Take a leading support role in launching new initiatives from conception to start date by closely collaborating with cross-college teams and departments.
• Leads project initiatives both individually and as part of a team. Plans and executes effective project plans, facilitates the prioritization and completion of projects, project briefings, progress status reporting, definition of KPIs and measurement of success, and generation of project ideas.
• Manages and resolves issues that may jeopardize the objectives of the colleges.
• Develops and maintains key stakeholder relationships to drive process improvement initiatives and prioritize operational requirements.
• Collaborates with teams across the colleges on delivery models or initiatives that may impact operational or student experience outcomes.
• Partners with other academic operation units to gather and provide feedback to ensure results are aligned with strategic institutional objectives.
• Measures and monitors work of individual contributors, providing feedback, coaching and recognition to support career growth and development, as well as supporting quality outcomes.
• Develop level appropriate reporting to ensure visibility of key accomplishments and issues.
• Completes other duties as assigned.

• Bachelor's degree or equivalent experience required.
• Three (3) to five (5) years of related business experience in operations and project management roles required.
• Three (3) or more years in change management, project management, process improvement & implementation, etc. required.
• Demonstrated management and leadership skills via direct management required.
• Intermediate skills/knowledge of Smartsheet or other project management software.
• Advanced organizational, coordination and project management skills; strong facilitation skills.
• Systems design understanding; business process and industry expertise.
• Advanced skills in managing multiple, competing priorities.
• Excellent communication and organizational skills with ability to set priorities and deadlines to ensure projects are completed.
• Experience in objectively evaluating current processes for opportunities to optimize.
• Interdepartmental communication, collaboration, and end-to-end process performance.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $68,637.22 and $124,230.14. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays

For more information related to our benefits please visit:https://careers.adtalem.com/benefits

You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.