POSITION SUMMARY:

The Patient Navigator is responsible for providing advocacy and case management services for patients, facilitating access to social service benefits and other internal and external resources, and advocating on behalf of the patient. The Patient Navigator is also responsible for guiding patients through the health care system and ensuring that patients and members are able to access culturally and linguistically appropriate services in a timely and cost effective manner. The Patient Navigator helps patients arrive at scheduled appointments on time and prepared for specific procedures. Facilitates interaction and communication with health care staff and providers. Offers educational materials in appropriate language. These activities requires the Patient Navigator to properly document care plans in the electronic medical record, and to be knowledgeable about community resources, including financial, educational, social, and emotional support services available to patients. The Patient Navigator shall demonstrate cultural competency with respect to the patient populations served and will track patients through completion of all diagnostic and treatment plans to ensure timely receipt of care.

Position: Patient Navigator (Lupus Clinic)

Department: Renal Clinic Med Spec

Schedule: Part Time, 20 hrs/wk

JOB REQUIREMENTS

EDUCATION:

• Minimum of a High School diploma or GED. Degree in psychology or public health strongly desired.

EXPERIENCE:

• 1-2 years previous work related work experience required. However, experience may be waived for candidates with a Bachelor's or above who demonstrate proficiency in the areas of responsibility.
• Experience working navigating community resources and systems or work in a healthcare ambulatory setting preferred.

KNOWLEDGE AND SKILLS:

• Familiarity with community, social, and health resources available, particularly family resources.
• Empathic understanding of vulnerable patient population and skilled in performing multicultural needs assessments and developing concrete service plans.
• Expertise in establishing working relationships with patients, their family, professionals, and the community, including the ability to collaborate with a multidisciplinary health care team.
• Computer competency, inclusive of the ability to access and enter data.
• Ability to work in a fast paced environment, inclusive of organizational skills, critical thinking, and problem solving abilities.
• Effective verbal, written, and interpersonal communication skills to facilitate interactions with various members of the health care team, patients, and their families.
• Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served, is a plus.
• Demonstrated flexibility with client's priorities, evolving needs, and goals.
• Sensitivity to ethnic, cultural, gender, and sexual orientation diversity; values; beliefs; and behaviors.

Req id: 28672