Consumer & Community Banking (CCB) Operations Product organization needs you! CCB Operations provides critical cross-line of business support across JPMorgan Chase and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

As a Product Analyst, you will serve as the primary liaison between the Product Owner, Business Partners, Scrum teams and business end-users to identify and design optimal solutions and guide the Product Roadmap and direction. You will work with the business teams to write user stories, work with technology teams to define technical solutions and ensure agile processes and practices are followed.

Job responsibilities

• Partner with Area Product Owners and product team for ongoing refinement of product backlog and execution of the product roadmap, developing business cases and/or measuring/improving operational results
• Define and present strategy for features, write epics, user stories, acceptance criteria and participate in all agile events of the product group as a team member
• Act as voice of the customer and guide the product vision
• Be the subject matter expert with respect to major business processes and supporting applications/capabilities
• Manage existing product features and actively lead the research definition and development of new features to advance the product roadmap
• Facilitate and guide customer focused solutions across the organization in direct support of the Product Owner and Area Product Owners
• Work with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap including implement changes in operational policies, process flows, procedures, and specialist tools and customer messages

Required qualifications, capabilities, and skills

• 5-8 years' experience Product Management/Product Analyst and vendor relationship building
• Effective presentation and interpersonal skills
• Excellent skills in communicating ideas both written and verbal
• Agile project management experience, including use of agile project management tools (Confluence, JIRA, etc.)
• Ability to manage backlog
• Analytical & strong problem-solving skills
• Requires leadership and negotiation skills
• Attention to detail and ability to manage continuously shifting business priorities

Preferred qualifications, capabilities, and skills

• Bachelor's Degree or equivalent experience
• Agile/Scrum certifications a plus
• Experience working with globally distributed scrum teams a plus
• Self-motivated and confident in ambiguous circumstances

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans