Job Description
Customer Service Representative (Plumbing Supply Counter)
Winsupply Austin Tx Co is a plumbing supplier with local ownership and accountability, backed by national strength. As a team, we are a family who works hard and has fun together every day. We are looking for Plumbing Counter Representatives to join our team. If you excel in a self-led independent position in a fast-paced environment, are customer-focused and detail-oriented, we are looking for you!
Why work at Winsupply?
It’s hard to explain what’s so great about working at Winsupply, so we asked our employees. Here is what they had to say: “It’s fun!”, “The people”, “Not boring”, “Doesn’t feel like work”, “Not micromanaged”, “Something new every day”, “Lots of opportunities, no degree needed”, “The customers”, “Free workouts”, “Flexibility”, “Fast-paced”, “Independence”, “Relaxed”, “Making money”, “We’re better than everyone”. If you want to learn more, please apply and come check us out!
Company Benefits:
- Pay starting at $18/hr
- Paid Time Off – up to 80 hours per year
- Paid Holidays
- Profit-Sharing Bonus – Up to 10% of annual compensation based on personal and company performance (eligible after the first year of employment)
- Company Savings Account earning higher than the market interest rate
- Group Medical, Dental, and Vision Insurance
- Life Insurance
- Stability and opportunity for growth/advancement – We’ve been around since 2003 and are looking for people to grow with us!
- Fun, fast-paced, team-oriented environment – We work hard and have fun doing it!
Now for the boring stuff…
Responsibilities:
- Provide outstanding service to customers at the counter sales area and to those calling, texting, or emailing, providing prices, lead times, and product application information.
- Accurately pick items from the warehouse to fulfill customer orders over the counter and for will call or delivery.
- Assist customers with warranty issues and returns as needed.
- Inform customers of promotions, volume purchasing, and other incentives (as appropriate).
- Take pride in the appearance of the warehouse and counter sales area; clean as needed; restock items and arrange displays.
- Problem-solving with customers to help find the right products to fit their needs.
- Continuously learn of new products and apply knowledge of products to help customers find more efficient solutions.
- Keep supervisor/purchasing agent advised of items frequently requested by customers that are not in stock; report out-of-stock items, suggest adjustments to re-order levels, etc.
- Assist in filling orders from the warehouse as needed.
Qualifications/Experience:
Minimum Qualifications:
- Previous counter sales, plumbing knowledge, or order pulling experience preferred, but not required. Without previous experience, expect to spend the first 1-3 months working in the warehouse and pulling orders as on-the-job training.
- Ability to quickly learn organizational procedures and operations.
- Ability to analyze non-complex administrative details and correct routine error situations.
- A high degree of math competency and ability to maintain arithmetic and statistical accuracy.
- Possess good oral communication skills.
- Operate material handling equipment.
- Effective understanding of the WISE system in order to produce sales orders and execute other duties specific to your Company.
- Must work well with other people. Help management, co-workers, customers, and others meet their objectives and complete their assignments.
The performance of essential job functions for this position requires both access to valuable assets and interaction with others under potentially stressful conditions.
Therefore, individuals demonstrating a history of illegal substance abuse, theft, or violence present a higher risk of loss and may be disqualified.
Physical Demands:
The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
- Ability to safely lift and handle material weighing up-to 50 pounds.
We are an equal opportunity employer, so it encourages all qualified individuals to apply including minorities, veterans, women, and those with disabilities.