EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance.

EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups.

EBG owns and operates one of the largest and most comprehensive employee savings programs in the country — serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace.

EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, Ormond Beach, Austin and Las Vegas. We offer a hybrid work environment with a balance of collaboration and flexibility.

This role reports to the VP of Product and is responsible for overseeing, developing, and leading the strategic and tactical functions in the EBG Travel / Entertainment vertical and for our Travel products

The Entertainment Benefits Group Platforms cover many different product types such as Hotels, Rental Car, Air, Cruise, Vacation Packages, Ticketing, Seated Events, Shopping Offers, Gift Cards, as well as different brands in both membership based and public web sites such as TicketsatWok.com (Membership based).

The Product Manager will understand the travel marketplace, the customer requirements, and will collaborate closely with technology, marketing, and cross-functional stakeholders to own the full lifecycle of defining the detailed product requirements and functional specifications. The Product Manager also own the communication around their functional area to the software development teams and follow issues through to go-live and beyond to measure the success of the product.

The Product Manager will be highly analytical and requires very good communication and influencing skills to support and sell ideas and priority throughout the organization. The Product Manager owns their functional area and is the expert in that area ensuring it supports the EBG business needs and requirements as aligned with our business strategies.

The Product Manager will participate in user testing programs, gather and implement customer feedback, utilize and apply data to make decisions about the products.

Duties and Responsibilities:

• Be a product owner for the EBG Travel / Entertainment Vertical
• Manage new product API integrations.
• Support changes to existing API integrations
• Define and execute against a product roadmap, working in close collaboration with the cross departmental stakeholders
• Write user stories, feature tickets, product and functional requirements documentation
• Ensure that business requirements are understood, considered and properly documented captured in all product documentation and initiatives
• Manage user story and project prioritization
• Act as the customer voice and advocate internally for the customer
• Be the internal expert and go to person on the EBG product suite, use cases and needs
• Serve as the main point of contact and primary interface between development, design, UX, marketing, project mgmt. and key stakeholders on product needs, status, milestones and red flags
• Develop processes and collaborate with the Digital Strategy & Experience team to gather and incorporate customer feedback into the development of customer experience on the EBG products
• Utilize analytics and data to make decisions and to report on product performance and KPIs
• Communicate status, develop efficacy reports and make recommendations on product enhancements and optimizations
• Lead vendor evaluations and make recommendations on external product solutions

• Be a product owner for the EBG Travel / Entertainment Vertical
• Manage new product API integrations.
• Support changes to existing API integrations
• Define and execute against a product roadmap, working in close collaboration with the cross departmental stakeholders
• Write user stories, feature tickets, product and functional requirements documentation
• Ensure that business requirements are understood, considered and properly documented captured in all product documentation and initiatives
• Manage user story and project prioritization
• Act as the customer voice and advocate internally for the customer
• Be the internal expert and go to person on the EBG product suite, use cases and needs
• Serve as the main point of contact and primary interface between development, design, UX, marketing, project mgmt. and key stakeholders on product needs, status, milestones and red flags
• Develop processes and collaborate with the Digital Strategy & Experience team to gather and incorporate customer feedback into the development of customer experience on the EBG products
• Utilize analytics and data to make decisions and to report on product performance and KPIs
• Communicate status, develop efficacy reports and make recommendations on product enhancements and optimizations
• Lead vendor evaluations and make recommendations on external product solutions

EBG offers outstanding employee benefits including:

• Medical, Dental & Vision
• 401k Match
• Short Term Disability, Long Term Disability (Company Paid)
• Company Paid Basic Life and AD&D
• Additional Voluntary Benefits
• Flexible Work Arrangements
• 3 Weeks of PTO + 5 Personal Days
• Paid Holiday Break from Christmas to New Year
• Paid Holidays
• Fitness Centers (location dependent)
• Annual Day of Giving
• Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!
• Most benefits begin the first of the month after your start date

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.