• Services and Supports
• Act as the QIDP when required; write and approve individual program plans; train and assist Program Supervisors with implementation of plans across all shifts
• Periodically audit individual records and other program documentation for accuracy and completion
• Conduct progress meetings and regular reviews as appropriate or determined by the interdisciplinary team; provide and approve written progress reviews
• Oversee licensing compliance for program services and supports; assure timely and accurate program documentation; implement compliance plan; manage individual rights implementation
• When applicable, implement system and oversee management of individual’s funds and property; assure security and accuracy; audit, monitor, and review individual’s financial accounts
• Implement proactive strategies to reduce or eliminate serious incidents; take immediate steps to correct potential safety concerns and limit the potential for continued concern or incident; review all incidents and direct appropriate response; ensure timely incident reporting
• Stakeholder Relations
• Maintain and foster communication and relationships with individuals, families, case managers, managed care contractors, and other stakeholders; monitor customer satisfaction and implement improvement strategies; advocate on behalf of individuals receiving services
• Communicate with the general community, neighbors, competitors, and other outside organizations
• Maintain and foster positive relationships with applicable government authorities and referral agencies
• Participate in building relationships with local legislators and government officials; make political contacts and advocate on behalf of the industry, company, and persons receiving services
• Personnel/Supervision
• Assist with recruitment and interviewing of all staff; hire
• Program Supervisors and Mentor Recruiters in consultation with Area Director; approve hire of Program Services Clinical Coordinators and other staff members
• Direct and supervise the Program Supervisors and Mentor Recruiter; oversee indirect staff members
• Organize and implement on-site orientation and training for assigned programs; monitor training compliance and documentation; design and monitor program schedule
• Conduct annual Program Supervisor and Mentor Recruiter evaluations in consultation with Area Director; review and approve annual Program Services Clinical Coordinator and other staff evaluations
• Coach employees, correcting or directing employee behavior where required; recommend and participate in decisions regarding discipline and termination in consultation with Area Director and Human Resources; handle termination of Program Services Clinical Coordinators and other staff members as necessary
• Oversee employee safety and workers’ compensation programs; monitor compliance; assist in returning employees to work; implement, oversee, and train employees about safety
• Conduct monthly staff meetings; attend monthly regional meetings
• Growth and Development
• Maintain business performance and meet annual growth plans; assist with new start or other core development initiatives as assigned
• Promote relationships with families, case managers, and other stakeholders; identify opportunities by following industry trends and responding to payer need
• Direct program strategy to manage census, maintain occupancy, improve daily attendance, and/or maximize utilization
• Financial Management
• When applicable, approve purchase of food, supplies, and equipment; review and monitor monthly invoices for accuracy and budgetary compliance
• Oversee census, attendance information, or other required documentation to ensure accurate billing; monitor utilization between authorization and provision of services and supports
• Monitor staffing hours for budgetary compliance
• Host Homes
• May direct the recruitment of Mentors, coordinate pre-service education of providers, conduct assessments during the assessment and final home certification, facilitate the matching process, ensure compliance with the annual recertification of homes
• Ensure that all Host Homes meet company standards as well as those of the funder; ensure appropriate matching of individuals served with the appropriate independent contractor-provider
• Oversee the coordination of program services for the individuals receiving services, their families, and providers; provide support and guidance to ensure that the intervention, goals, and objectives as formalized in the Consumer Program Plans consistently meet the preferences and needs of the individual receiving services.

Qualifications:

• Bachelor's degree in Human Services; Master’s degree preferred
• Five years of related experience with the following exceptions:
• Additional education, licensure, or experience where required by state regulatory authorities
• QMRP, QIDP, or QDDP certification preferred
• Current driver's license, car registration, and auto insurance if driving on behalf of the company or providing transportation to individuals receiving services
• Self-motivated and detail-oriented with ability to multi-task
• Strong analytical skills with the ability to collect information from different sources
• Demonstrated ability to motivate team and drive results to meet goals

Why Join Us?

• Full compensation/benefits package for employees working 30+ hours/week
• Pay on demand - instant access to earned wages
• 401(k) with company match
• Paid time off and holiday pay
• Complex work adding value to the organization’s mission alongside a great team of coworkers
• Enjoy job security with nationwide career development and advancement opportunities

We have meaningful work for you – come join our team – Apply Today!

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve.

Equal Opportunity Employer, including disability/vets