Job Description

Responsible for various quality control reviews of new deposit and consumer loan accounts offered to members and system changes made to key data points of existing accounts to ensure accuracy, consistency, and compliance with credit union policies, regulatory guidelines, and contractual terms.

Responsible for quality assurance of pre-funded mortgage loan documentation to ensure that real estate secured loans are originated, processed, and closed by the various lines of business and conform to Credit Union policies and procedures and secondary market guidelines.

Responsible for quality control processes related to post-funding mortgage loan documents to ensure real estate-secured loans conform to Credit Union policies and procedures and secondary market guidelines.

Responsible for analyzing and reporting identified quality issues, gaps, and initiatives requiring coordination of multiple operational departments to resolve and assist in driving solutions using a risk-focused lens.

Maintains exception reports and tracking systems to identify and report exceptions that may assist in the identification of error trends, issues, or opportunities for additional training of cross-functional teams.

Makes recommendations and implements improvements to improve processes, disclosures, files, and system data quality and accuracy.

Updates GSE production and servicing matrix reports.

Reviews exception reports to identify any factors that are not considered to be within acceptable parameters and takes action to minimize or eliminate exceptions and increase overall efficiency.

Reviews EPD reports for suspicious activity.

Primary Responsibilities

Assumes responsibility for the execution of quality control and quality assurance review activities for new deposit accounts, consumer loans, real estate loans, and changes made to key data points of existing accounts (file maintenance) to ensure accuracy, consistency, and compliance with credit union policies, regulatory guidelines, contractual terms, and secondary market/GSE guidelines.

• Assumes responsibility for quality assurance processes related to pre-funding of mortgage loans. Reviews pre-funding mortgage loan documentation to ensure accuracy and to identify and report negative trends. Identifies loan underwriting and documentation exceptions, including appraisal, insurance, compliance exceptions, and lender stipulations.
• Assumes responsibility for quality control processes related to post-funding mortgage loan documents to ensure real estate-secured loans conform to Credit Union policies and procedures and secondary market guidelines. Reviews findings from post-closing audits and forward to management for review and comment.
• Analyzes changes in regulatory and secondary market requirements in relation to their impact on loan processing and documentation.
• Assumes responsibility for quality control processes and reviews of new deposit and consumer loan account onboarding to ensure accuracy, consistency, and compliance with credit union policies, regulatory guidelines, and contractual terms.
• Examines and analyzes consumer loan data to evaluate the quality of the loans funded. Identifies loan underwriting and documentation exception trends.
• Assumes responsibility for quality control processes and reviews of changes made to key data points of existing accounts to ensure accuracy, consistency, and compliance with credit union policies, regulatory guidelines, and contractual terms.
• Reviews activities and related documents for accuracy, consistency, and compliance with credit union policies. Tracks discrepancies and ensures any identified issues are remediated.
• Performs new and revised account data to make sure account maintenance and documents comply with documentation requirements.
• Performs quality control reviews with an emphasis on the accuracy of documents and data input.
• Performs sample selections of deposit and loan products and account changes for quality review in accordance with internal policies, standards, and procedures.
• Assist in the development of quality control checklists and training materials.
• Maintains exception reports and tracking systems to identify and report exceptions. Prepares reports to be shared with internal management teams detailing observations and recommendations to further enhance and improve current processes.
• Updates GSE production and servicing matrix reports.
• Reviews exception reports identifying any factors that are not considered to be within acceptable parameters and takes action to minimize or eliminate exceptions and increase overall efficiency.
• Reviews EPD reports for suspicious activity.
• Analyzes file maintenance monitoring reports. Works with credit union staff and management on correcting any errors.
• Participates in staff education and training to increase awareness of secondary market policies and procedures.
• Meets or communicates regularly with Risk Management and Quality Assurance about audits, reporting, tracking, training or other issues.
• Performs special audits as necessary.

Assumes responsibility for establishing and maintaining professional business relationships and other duties as required or assigned.

• Assists with updating all QC/QA-related policies and procedures to ensure continued applicability and completeness.
• Keeps management informed of area activities and of any significant problems.
• Provides cross-functional support as needed for Risk Management units.
• Completes necessary training and reviews to remain current with regulatory and secondary market requirements.
• Assists in the development of training materials.
• Maintains a good understanding and adheres to Partners FCU policies and procedures, NCUA, and Federal and State regulations.
• Keeps updated on changing regulations as they relate to Credit Union products and services.
• Attends meetings as required.
• Provides support for regulation examinations. Supports internal/external audit and examiner requests related to Quality Management.
• Other duties as assigned.

What you will need:

• 3 to 5 years of progressive experience in Quality Control, Quality Assurance, Internal Audit, or Compliance roles.
• Proficient technical writing skills are required – presenting ideas clearly, concisely, and organized manner.
• Working knowledge of banking laws and regulations
• Proficient data compilation and analysis skills
• Effective planning, organizational, time management, and problem-solving skills
• Flexibility and willingness to work within time frames/deadlines
• Skilled at handling a variety of assignments simultaneously
• Previous experience performing QA or QC functions in financial institutions related to financial products - deposit accounts inclusive of checking, savings, and CDs, as well as loan products – Mortgage and Consumer
• Previous experience reviewing operational functions, processes, and procedures
• Understanding of and/or experience in the financial industry
• Demonstrate the ability to analyze differences, perform investigations, and summarize results for reconciling items. Able to work independently and exercise a high degree of initiative.
• Proficiency in Microsoft Office applications like Microsoft Word, Excel, and PowerPoint
• Demonstrates leadership through skillful and effective written and oral communication. Undertakes continuous self-development of both functional and leadership skills.
• Minimum 3 years recent experience in a QC/QA role for a financial institution with strong working knowledge of laws and regulations applicable to deposit and lending products
• Ability to build and maintain strong, collaborative relationships with business partners and other risk management units in a remote/hybrid working environment.
• Exceptional verbal and written communication skills
• Ability to analyze information and provide creative solutions
• Must be self-directed with the ability to multitask, organizational and time management skills a must
• Ability to manage projects in accordance with short and long-range objectives
• Experience with video meetings like Zoom and Microsoft Teams
• Ability to work efficiently in a fast-paced environment meeting deadlines and high-volume peaks
• Strong verbal and written communication skills
• Excellent customer service skills
• Strong time management
• Strong organizational skills
• Ability to work independently with minimal supervision
• Ability to multi-task
• Strong problem-solving skills
• Excellent attention to detail
• Excellent follow-through skills
• Displays good judgment
• Demonstrates behaviors in alignment with Core Values and professional standards of conduct
• Demonstrates willingness and ability to adapt and flex to changes in work requirements
• Requisite skills, knowledge, experience, and ability to flex to support various business needs
• Has a track record for delivering on commitments made (quality and deadlines)

Preferred Certifications

• QA/QC certification
• Audit certification