Job Description
Relationship Banker
The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers. The responsibilities will include conducting marketing activities to uncover customer needs, provide solutions leading to revenue growth in loans, deposits, and noninterest income, delivering a customer centric experience, maintaining disciplined operational objectives; all while striving for excellence in execution of the mentioned areas.
This position will support Banking Centers within the District. May require working occasional Saturdays.
Position Responsibilities:
Marketing Activities:
- Execute the proactive marketing activities for the attraction, retention, and expansion of customers.
- Complete assigned daily planning activities.
- Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.
- Act as a digital ambassador to transition customers to digital solutions.
- Initiate quality financial wellness conversations to add value to customers relationships.
- Support consumer portfolio management efforts to retain, expand and increase the number of portfolio customers in the banking center.
- Assist in community awareness events to increase bank outreach and foster new business relationships.
- Effective utilization of converge for customer relationship management.
Operational Risk:
- Ensure compliance with applicable federal, state, and local laws and regulations, and Comerica's policies and procedures.
- Ensure compliance and completion of necessary compliance related training.
- Impact the operational and risk activities and related results for the RB role within the Banking Center.
- Adhere to all Banking Center Risk Assessment and Compliance Standards.
- Control and mitigate losses by following policies and procedures.
Customer Experience Management:
- Actively engage in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services.
- Lead and oversee banking center activities in the absence of Banking Manager.
- Consistently assess needs and add value to customers and prospects.
- Educate and fulfill customer requests, routine and complex.
- Resolve customer complaints.
- Maintain and add value to deepen existing relationships.
- Impact the customer experience by following defined customer experience guidelines and other customer experience behaviors and feedback as needed.
- Must successfully complete Comerica Platform Training Program.
- Provide remarkable customer service through all customer interaction, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
- Perform routine Teller transactions as needed.
- Maintain customer confidence and protects bank operations by keeping information confidential.
Partnership:
- Consistently impact the efforts that improve Banking Center Collaboration.
- Identify opportunities to add value to customers by introducing them to partners.
Position Qualifications:
- Associate Degree OR 60 college credits and 1 year of customer service experience OR High School Diploma/GED and 3 years of customer service experience.
- 1 year of consumer/sales experience
- 1 year of personal computer, systems data entry or internet search experience
Gratiot-Chene
8:30 am-5:30 pm Monday-Thursday; 8:30 am-6:00 pm Friday; 8:30 am-1:30 pm Rotating Saturdays; Full time hours will be scheduled within the hours listed