Overview:
Invest In You! Tri City National Bank is your hometown bank. We believe in putting customers first, building relationships, and fostering a sense of community. We work in a team environment with opportunities for hard workers to grow personally and professionally. We enjoy celebrating success and great benefits along the way. Most importantly, we believe superior customer service paired with the right banking solutions help our customers and businesses fulfill their financial dreams, and our communities grow. Our ideal candidate believes in our mission, values continuous learning, and is comfortable adapting to change. If this resonates with you, apply today and come join our team.
#investinyou
At Tri City National Bank come and work for your local Community Bank where you will receive the following great benefits* and invest in you!
- Full Time: 401(k), tuition reimbursement, medical, dental, vision paid vacation and more!
- Part Time: 401(k), up to 20 hours of paid vacation after 6 months and work-life balance!
- No early mornings or late nights.
- Monthly schedule.
- Closed on major holidays.
- Learn about the financial industry.
- Regular feedback with five reviews in the first two years with opportunities for promotions and wage increases.
- Opportunities to give back to the community and make a difference.
- You won't get lost in the crowd... interactions with senior leadership and career advancement potential.
- #investinyou
Responsibilities:
- At least 1 year of previous banking experience
- Knowledge of banking products and services
- Perform all requirements of a Bank Teller I and Bank Teller II. Promote and refer Tri City products and services to new and existing customers. Advise customers about financial solutions and open both basic deposit accounts. Manage and mitigate risk by appropriately using authority to approve exceptions for customer transactions.
- Demonstrate proficient knowledge of Tri City's products, services, regulations, and procedures.
- Perform all basic customer service tasks and basic account opening, and consistently process all supporting documentation at a high level.
- Create a positive customer experience during the entire customer journey including account opening for both new and existing customers; problem resolution and assisting team members as needed.
- Build and maintain relationships while promoting Tri City’s products and services.
- Support Retail promotions and cross-sell products and services by leveraging business partners.
- Approve exceptions related to teller transactions and monetary instruments for frontline staff.
- Assist team members with daily job functions.
- Cross-train on administrative tasks and other duties.
- Perform all other duties as assigned.
Qualifications:
- High school education or equivalent knowledge of several subjects in order to express complex thoughts clearly in writing and deal effectively with professionals and managers within and outside the Bank.
- Effective verbal and written communication skills.
- Effectively interact with leaders, managers, and team members.
- Previous banking or retail experience or transferable knowledge preferred.
- Demonstrated customer service skills, including initiative, sensitivity, good judgment, and decision-making skills that generate positive outcomes.
- In-depth knowledge of all bank products, services, and account opening experience preferred.
- One year of sales or retail exposure, with minimum 18 months of cash handling experience preferred.
- Ability to maintain confidentiality of customer knowledge and data.
- Ability and willingness to work weekends and travel to other locations as needed.
SUPERVISORY RESPONSIBILITIES:
None
EQUIPMENT TO BE USED:
Must be able to operate a computer and other basic office equipment.
TYPICAL PHYSICAL DEMANDS:
Requires sitting, standing, bending, and reaching. May require light lifting. Requires manual dexterity sufficient to operate standard office machines. Requires normal range of hearing and vision.
TYPICAL MENTAL DEMANDS:
Must be able to work independently and resolve problems. Must relate and interact with people at all levels in the Bank.
WORKING CONDITIONS:
Called upon to work flexible days, hours, and locations. Works in a typical bank setting.
COMPETENCIES:
Cost of Entry (Customer Focused emphasis on following-up, Action-oriented, Ethics and Values) plus: Listening
Problem Solving
Technical Learning
Adapts to Change
Functional/Technical Skills: emphasizing risk mitigation/management
Time Management
Peer Relationships
Result Driven
An Equal Opportunity Employer
Reasonable Accommodation
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at 414-761-1610 or hr2@tcnb.com
(**Must be 21 to enroll in 401(k), and must work an average of 20+ hours per week in order to be eligible for paid vacation.)