More Information about this Job:
Remote / Work From Home - Medical Billing - Self Pay - Call Center Patient Advocate

IMMEDIATE OPENING

Starting Pay: $17.50/hour

Job Summary

The Call Center - Patient Advocate is responsible for providing empathetic and professional customer service in an active call center environment.

Essential Functions and Duties

• Take inbound calls assisting customers with billing inquiries
• Make outbound calls to validate active insurance coverage
• Collection of outstanding balances
• Assist customers with Compassionate Care applications
• Accurate documentation of billing activity

Qualifications

Required Experience

• Minimum of one (1) year working in a call center environment
• Minimum of one (1) year of customer service experience
• Ability to work independently or as an active member of a team
• Must possess empathic and professional written and verbal communication skills
• Knowledge and experience of computers and related technology, at an intermediate level

Preferred Experience

• Healthcare/Revenue Cycle billing experience

Required Education

• High School diploma or equivalent

Skills

• Ability to calculate numbers, correct entries, and post to records
• Ability to gather data, compile information, and prepare reports
• Ability to use independent judgment and to manage and impart confidential information
• Records maintenance skills
• Knowledge of health care billing compliance regulations (basic)
• Knowledge and understanding of payor Explanation of Benefits (basic)
• Excellent internal and external customer service skills

Working Conditions and Mental Demands

• Duties require the employee to regularly reach with hands and arms; speak and hear
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• May be required to sit for long periods of time
• Work in a team environment
• Utilize various software programs

Mental Demands

• Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Guiding Values and Behaviors

Employee must consistently exhibit our guiding principles:

• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can achieve alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.
• Why Choose Air Evac Lifeteam?
  
  • Air Evac Lifeteam is one of GMR's family of solutions as a leader in helicopter air ambulance services.
  • Global Medical Response's (GMR) teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services.
  • www.AtaMomentsNotice.com provides a resource for candidates to view the stories on how our employees provide care to the world.
  • Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers .

EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.