Job Description

In Store Solutions Expert, ubreakifix

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

Our team of In Store Solutions Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The In Store Solutions Expert will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.

Essential Duties and Responsibilities:

• Resolve customer issues by troubleshooting their electronic devices in our Front of House
• Provide face to face customers with solutions with our in-store services and Asurion connected home products.
• Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers.
• Must be able to pass Background Check, Criminal, Driving, and Drug test.

Here’s what you’ll bring to the team:

• A passion for solving problems and delivering solutions
• A love for people and the devices that enrich their lives
• One or more years of customer service/retail sales experience preferred
• A willingness to learn and leverage sales resources provided by Asurion
• Reliable and flexible when it comes to dealing with difficult situations
• The ability to quickly adapt in an ever-changing environment
• Motivated to meet and exceed evolving key performance objectives
• Experience with product service support or electronics troubleshooting
• Knowledge of mobile devices and operating systems
• Strong oral and written communication skills
• Strong teamwork and collaboration skills

We take care of you (benefits/perks):

• Competitive pay and benefits including health, dental, and vision packages
• Comprehensive commission structure on top of base salary
• Continuing education support
• Ongoing training to grow your skills
• Expanding franchise with 2 new Austin locations being opened in the last 18 months
• We promote from within

About ubreakifix

Since its inception in 2009, ubreakifix has grown to 700+ stores nationwide in markets across the U.S and Canada. ubreakifix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 1 year repair guarantee. ubreakifix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution.

Check out our company ad at https://www.youtube.com/watch?v=asXg2PozIOE

Visit www.ubreakifix.com for more info!

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Round Rock, TX 78681: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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