Kitchens for Good SHOP
POSITION TITLE: Retail Store Manager
REPORTS TO: Operations Manager
FLSA STATUS: Exempt
COMPENSATION: $64,000-$70,000
LOCATION: KFG SHOP Pacific Beach, San Diego, CA
Who we are: Kitchens for Good transforms lives through culinary arts.
Position Summary: The Retail Manager is responsible for the day-to-day operational management of the Kitchens for Good SHOP. This includes staff and volunteer supervision, customer care, financial oversight and cash handling procedures, attaining sales and revenue goals, setting standards for loss prevention, team building, donation processing, and visual merchandising. The Retail Manager also serves as a member of the Management Team.
Essential Functions & Responsibilities:
Store Management
- Develop and implement an annual strategy and work plan that ensures profitability for both bricks and mortar and e-commerce.
- Collaborate with the marketing team to develop the communications calendar for SHOP.
- Oversee SHOP’s social media ensuring a dynamic presence across multiple platforms.
- Research retail trends to ensure SHOP remains fresh and relevant.
- Manage robust volunteer program and integrate volunteers throughout SHOP’s operations.
- Recognize and cultivate SHOP customers and donors through thank you messages, in-store events, and invitations to organizational events.
- Create “showcase” opportunities for social enterprises and micro-enterprises.
- Determine, track, and report store KPIs.
- Integrate KFG’s programs into SHOP operations (microenterprise and apprenticeship programs).
- Develop customer relations expectations and create a culture of exceptional customer service.
- Track inventory losses and/or shrinkage
- Suggest new operational strategies to improve the store's performance and productivity.
- Work with finance to review profit and loss figures (P&L).
- Represent Kitchens for Good in the Pacific Beach community.
- Develop and launch a rental program.
- Create partnerships with other nonprofits working to transition families and individuals into permanent housing.
- Oversee all kitchenware drives.
- Promote other Kitchens for Good enterprises.
- Serve as the spokesperson for SHOP media opportunities.
Staff Management
- Interviews, selectively hires, and trains staff for the retail location.
- Manages volunteer recruitment, retention, and engagement.
- Organizes and oversees the schedules and work of staff and volunteers.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees as needed and in accordance with company policy.
- Coaches and motivates a positive team through coaching, communication, incentives, and evaluations.
- Ensure a safe and effective operating environment and that employees are trained in Kitchen for Good’s safety and security procedures.
- Ensure staff is fully trained on, and adheres to all retail functions as well as current Kitchens for Good policies, procedures, and programs.
- Host weekly staff meetings to share information and engage in team building.
- Maintain confidentiality regarding all personnel matters.
- Host weekly staff meetings to share information and engage in team building.
Competencies:
- Exceptional sales and networking skills
- Strong presentational skills
- Excellent verbal and written communication skills
- Results Driven/self-motivated
- Collaboration Skills
- Customer/Client Focused
- Flexibility
- Stress Management/Composure
- Excellent leadership skills
Education & Work Experience
- Degree in Business Administration or relevant fields.
- Minimum high school graduate or equivalent
- At least 4years of experience managing retail.
- At least 2years in sales Industry.
- Knowledge of thrift store (preferred).
- Possess the ability to collect and analyze data.
- Highly Proficient - in Microsoft office 365 programs (Excel, Word, Power Point, One Drive, and Share Point).
Requirements:
- Must have valid driver’s license in good standing.
- Ability to operate vehicle in a variety of weather and traffic conditions.
- Good driving record with no traffic violations
- Patient demeanor with the ability to relate to, empathize with, and show compassion for a variety of personalities and backgrounds.
- Ability to multitask and work in a fast pace and quick moving environment.
Work Environment:
This job operates in a retail store. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing -50 pounds or less. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.
Position Type/Expected Hours of Work:
This is a full-time exempt position scheduled for 40 plus hours a week. Scheduled hours and days will vary. Must be available to work on weekends and evening shifts.
Travel:
Travel as required, up to 50 %, mostly local. Employees must have a valid driver’s license, reliable transportation, and the ability to work across multiple sites.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Benefits:
- Medical, dental, and vision coverage
- Life Insurance
- 403(b) retirement savings
- Professional development budget
- 13 paid holidays
- Generous PTO Plan
Acknowledgment:
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. Kitchens for Good will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.