Sales and Service Technician Job at Tesla, Fremont, CA

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Job Description

What to Expect
The North American Inventory Fleet Operations team is responsible for optimizing our operating fleet and inventory vehicle sales process. The team goal is to effectively implement our allocation and utilization strategies to provide an incredible customer experience while minimizing operating costs.
In this role, you will manage the allocation and health of our Service, Sales, and Internal Fleet. You will work cross-functionally across the company to resolve blockers to vehicle activation and utilization, and function as the primary HQ point of contact for all other customer facing and internal teams. As a part of a collaborative team operating in a fast paced and evolving environment, you will help set up and implement processes to ensure optimal utilization of the Service, Sales, and Internal Fleet and be responsible for producing high quality reporting on a weekly, monthly, quarterly cadence.
What You’ll Do
  • Lead cross-departmental operations across multiple stakeholders to optimize vehicle allocations, activations, and utilization for Tesla to operate efficiently.
  • Function as the primary point of contact for Sales, Service, and Internal Fleet vehicle users (Location Managers, Service Advisors, Sales Advisors, Logistics, Security, etc.) to coordinate vehicle allocations and ensure appropriate utilization.
  • Analyze large datasets to identify trends, patterns, and insights that can be used to drive business decisions. Build tools to educate and onboard teams on ideal Operating Fleet processes.
  • Create Excel models and run ad hoc analysis as requested by leadership.
  • Write SQL queries to extract data from various databases and data sources.
  • Create data visualizations and reports to communicate insights effectively to stakeholders.
  • Take responsibility for improving and maintaining vehicle data within our internal systems.
  • Contribute to Service and Sales Fleet related digital developments.
  • Collaborate with cross-functional teams to identify opportunities for improving data quality, accuracy, and completeness. Aide in auditing and tracking down internally assigned vehicles, freeing up Finished Goods Inventory for sale and assisting with periodic physical inventory Fleet Audits
  • Aggregate data to generate weekly/monthly/quarterly business reporting.
  • Provide strategic insights and conclusions based on analysis, including concise, digestible arguments with data.
  • Take on additional responsibilities as necessary when new business needs arise

What You’ll Bring
  • Minimum 3 years related allocation, retail planning or decision-driving analytical role.
  • Strong written and verbal communication skills and ability to form solid relationships cross-functionally to be able to influence without authority.
  • Strong quantitative critical thinking skills with advanced knowledge of Excel and retail math concepts
  • Strong analytical and problem-solving skills
  • Aptitude to quickly learn new systems/technical applications. Experience with business intelligence software (Tableau, Power BI, MySQL, etc.) is a plus.
  • Enthusiasm and aptitude for working in a fast-paced, collaborative environment with a high degree of ambiguity.
  • Ability to drill down and become a subject matter expert, categorize, and simplify complex problems.
  • Ability to work on multiple projects simultaneously and prioritize tasks based on demand despite changes in work scope or focus.
  • Open-minded, collaborative, and team-oriented attitude with the ability to think outside the box for solutions to complex challenges.
  • Passion for Tesla’s products and belief in Tesla’s mission to accelerate the transition to sustainable energy.

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